Flipkart - Manager - Key Account Management - Electronics Team

About The role

A large part of Flipkart's growth as far as categories are concerned is through the management and development of Key accounts. Ever since Flipkart's migration to a marketplace model, there has been a keen focus on the development of key accounts for the growth of respective categories. Key accounts for a category can include large brands or large vendors who deal with products from a particular line. The incumbent will be given sole responsibility of a number of key accounts, and will thereby be expected to grow the category as far as key accounts is concerned.

You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

About the Team:

The Electronics category drives trust and traffic for the overall Flipkart platform. The motto is to be the destination for shopping & research channels for Consumer Electronics in India. Laptops, Gaming consoles, Tablets, Power Banks, IoT and IT accessories are some of the product lines in this category.

What you- ll do:

Business strategy

- Know the customer: Deeply understand customer behaviour, develop new customer insights - Own the business: Co-own the P&L develop the business model, understand where opportunities are and create a viable business to service them

- Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

- Know the competition: Understand online and offline players. Ensure Flipkart selection stays well ahead of competition

- Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Vendor Management

- Develop deep and long-standing relationship with the vendors - to drive relationships from the strategic to the tactical 

- Own the terms of business with the vendor - products, returns, ordering, etc. - Ensure high-share of mind from the vendor. Build deep ties. - Make vendors partners in driving disruptive changes for the category

Market Understanding

- Develop a thorough knowledge of the market - short term and long term trends - Have in-depth knowledge of competition and vendor and the ability to influence the market - Develop and implement industry best practices. Move the industry with you!

Selection and Offers

- Work with teams to get the best possible selection & sellers onboarded. - Own cost improvement and overall portfolio management

- Manage in-store promotions along with brands - make brands partners in customer communication

- Make Flipkart the - destination of choice- for the customers through the largest and the greatest assortment of products on offer

- Drive portfolio management for best offers and discounts for the customers

Selection and Offers

- Work with teams to get the best possible selection & sellers onboarded.

- Own cost improvement and overall portfolio management

- Manage in-store promotions along with brands - make brands partners in customer communication

- Make Flipkart the - destination of choice- for the customers through the largest and the greatest assortment of products on offer

- Drive portfolio management for best offers and discounts for the customers

Fulfilment and Inventory

- A key driver of working capital management and inventory - ensure an optimal - Develop and manage a fulfilment strategy with the brands to ensure the best selection along with the optimal cost and service.

People leadership

- Build, retain and groom a strong team to deliver across functions - Set goals, define KPIs and ensure team tracks effectively towards goals

Associations and collaborations: Own the terms of business with the vendor - products, returns, ordering, etc. Ensure high-share of mind from the vendor. Build deep ties. Make vendors partners in driving disruptive changes for the category

What you'll need

- Educational background - Graduation, MBA is preferred

- Knowledge of Retail, the consumer goods industry is a plus

- Desire and ability to think like the customer

- Ability to translate strategies into execution plans and take them to completion

- Highly analytical

- Willing to take calculated risks to grow the category

- Excellent verbal and written communication with interpersonal skills

- Strong understanding of technology and business

- Must be willing to learn

- Ability to connect with people across teams & levels

- Strong bias for Action - Flipkart works at a very rapid pace