Flipkart - Director - Product Management - Supply Chain Domain - eKART

About us

Flipkart is India's largest e-commerce marketplace with a registered customer base of over 100 million. In the 10 years since it started, Flipkart has come to offer over 80 million products across 80+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle. Launched in October 2007, Flipkart is known for its path-breaking services like Cash on Delivery, No Cost EMI and a 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee and Same-Day-Guarantee at scale. With over 1,00,000 registered sellers, Flipkart has redefined the way brands and MSME's do business online.

Launched in October 2007, Flipkart has over the years become the preferred online marketplace for leading Indian and International brands. Our acquisition of Jabong and Myntra has been a natural step in our journey to be India's largest fashion platform. We are the only online player offering services such as In-a-Day Guarantee across 50 cities and Same-Day-Guarantee across 13 cities. Our annual subscription service - Flipkart First, is the first of its kind in the country.

We are known for our :

- Path-breaking Cash on Delivery service and our 30-day replacement policy.

- User-friendly Flipkart Lite app that gives the convenience of a website infused with the experience of a native app.

- Flipkart Assured badge that guarantees a 6 level quality check at every stage from storage to packaging along with an assured 2 - 4 day delivery across India

.- Big Billion Days Sale, which is regarded as India's biggest shopping sale. As a testament to our path breaking work and focus on employees Flipkart has been awarded "The most sought-after workplace in India- by LinkedIn, according to their 2017 Top Companies list for India.

JD - Director of Product - City Logistics, EKART :

Philosophy of Product @ eKart

The product is a functional organization in eKart responsible for architecting supply chain disruption in India. It does so by building a strategic vision in terms of capabilities and help the company inch closer to the said vision through incremental milestones. Flipkart believes in solving problems through technology with systemic intelligence as the end state and we want a product to ensure that such a philosophy is carried through in every area of execution in the company.

To help achieve this objective, product managers in Flipkart are expected to understand the domain very deeply. They are expected to be subject matter experts in their area which can help them shape the overall execution with stakeholders.

To successfully build a strategic vision, while it is important to go into depth of a problem, a key quality needed is horizontal thinking especially from the customer point of view. We expect product managers to be customer obsessed and ability to build empathy. The customer could be an end-customer to Flipkart.com, a seller who sells her product through Flipkart.com, a blue-collar worker on the shop floor or a category manager in the company.

We are a growing company and hence we are still developing our processes around people, culture, and operational cadence. We expect product leaders to also help in ensuring we shape the right culture, build the right set of processes that structurally solve our organizational problems and ensure we maintain/improve our execution speed.

City Logistics in EKART

City logistics in EKART takes care of first and last mile delivery of shipments. Our tens of thousands Delivery executive across thousand facilities delivers tens of million shipments/month across 6500+ Pincodes. We also pick up tens of million shipments/month from tens of thousands Sellers.

For your reference, here are some of the problems:

- How do I ensure my delivery executive gives the perfect delivery and payment experience to my customer every single time-

- How do I ensure EKART is the preferred destination for delivery executives-

- How do I ensure my delivery executive discovers the customer's address accurately-

- How do I increase Pincode reach to entire India-

- How do I launch new logistics services for Grocery, Furniture, Large item, etc-

Must have skills :

- 8 -12 years of core product management work experience

- Product thinking - ability to think strategically about a business and customer

- Logical bend of mind - ability to handle ambiguity and solve problems, data drove

- Good storyteller - ability to create and sell a story, motivate all towards a vision

- Execution focused - an ability to infuse execution, milestone focused

- Strong communication - ability to communicate effectively with stakeholders

- Honest - ability to acknowledge and accept mistakes, seek help when in need

- Dependable - ability to stand by the team and seen as a source of stability