Flipkart - Associate Director - FSC - Grocery Fulfillment

About Flipkart :

- Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain.

- With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy

- Flipkart is maximising for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India.

About the Role :

This role is responsible for managing all the operations activities related to Grocery Fulfillment in respective zones.

This role broadly covers the following aspects:

- End to end accountability of the operations and performance of all the assets and people in the Zone

- Balance multiple conflicting priorities of scale increase, Metrics performance and Cost optimization and achieve the targets in each area as decided in the annual plan

- Analyze and plan for future requirements for the zone in alignment with policies and stakeholders.

- Work with central teams on planning and budgeting to achieve optimum performance for the zone

About the Team :

- In 2018, Flipkart launched Supermart - Flipkart's online grocery store, delivers Staples, Snacks & Beverages, Packaged Food, Personal Care, Baby Care, Household items, Dairy and Eggs.

- The Grocery Supply Chain team manages the Inventory and Distribution Supply Chain Network which comprises Fulfillment Centers and last mile hub to reach customers.

You are responsible for :

- Lead a large Fulfillment center with 800+ employees and be accountable for end to end planning, operations and performance management of the facility

- Accountable for performance metrics on Customer experience, Reliability, Cost and Process controls. Identify root causes / improvement areas and work collaboratively to improve performance.

- Drive the selection and implementation of process improvement and cost optimization projects by analyzing the Performance Metrics with a vision to enhance customer experience Identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, and evaluation of on roll team members.

- Ensure the execution of Operations in line with SOPs.

- Oversee entire operations and processes and give guidance to the team to deliver key business results with "Owner's mindset".

- Create engaging environment for teams and support functions while maintaining an inclusive mindset.

To succeed in this role, you should have the following :

- Preferably Engineer with or MBA

- Relevant experience required

- Relevant knowledge and experience in Grocery operations

- Proven experience in Planning, Problem Solving, Innovation, Stakeholder Management and data-based working.

- Strong and diverse portfolio showcasing experience across a variety of mediums, including e-commerce, supply chain, FMCG and retail.

Why work with us ?

- At Flipkart, we promise to maximize what you care about the most. You'll get an opportunity to leave a mark and create your own legacy, you'll have freedom to experiment, learn and grow, you'll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work.

- Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive.

- We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it. Because when you maximise, we maximise.

Visit our career site to know more about what it means to work at Flipkart.

Being Yourself @ Flipkart:

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.