FiveS Digital - Manager - Projects & Strategy - CEO's Office

Job Description :

About FiveS Digital :

FiveS Digital is a technology-led business process management organization with a customer and community-centric approach. Customer Experience, RPA/IPA-driven digital transformation, and Machine Learning / Trust & Safety Operations comprise the core of the business. At FiveS, we focus on helping our client partners enhance their user experience through holistic customer experience management led by technology and a digital-first approach. We are South Asia's only certified diversity-owned, impact-sourcing organization offering opportunities to people from small cities and under-served communities bringing diversity, equity, and inclusivity to our workplace. In existence for 13 years now, we are present in 9+ cities across the country, and we understand and speak 13+ languages. Thereby impacting 3500+ families positively today. With expansion plans in the roadmap, we have set up FiveS Digital, INC. in NJ, USA.

What you will be doing ?

As Manager - Projects, you'll contribute to the company's growth by building the case, driving business critical projects across the functions. All this, while focusing on First Principles. You will be expected to prepare and present progress updates to the CEO/Board on a regular basis, ensuring the intended goal is being achieved, a driving force behind the success of every key project or program the organization seeks to accomplish. Day to day, aligning projects with business goals, constructing detailed work plans, achieving milestones, and communicating the result across a stakeholder audience. You will be the go-to person for everything involving a project's organization and timeline. Your key performance indicator will remain the number of problems identified, picked, resolved and business benefit realised in terms of People, Process, Technology, Customers and $s saved or earned. With FiveS, you will get to have fun, learn new things, and grow along with us.

Responsibilities :

- Identify and prioritise problem / issue areas within the organisation with priority sequence as the ones impacting People, Customer, Business Revenues, Strategic goals

- Conduct strategic studies, surfing, keeping strong and close eye on market/peer/customer movements

- Explore and build case for prevailing or futuristic tech impacting businesses in the markets of interest

- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation

- To coordinate with internal and external teams, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments

- Analyse project progress and when necessary, adapt scope, timelines, and costs

- Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress

- Report project outcomes and/or risks to the CEO/Board as needed-escalating issues as necessary based on specific tasks/areas

- Prepare Board presentations for Monthly/Quarterly reviews

- Develop and maintain partnerships with external resources-including partners and researchers as well as monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs.

What do we expect ?

- 2-3+ years of experience with problem solving exposure

- Strong educational background. Bachelors' in Engineering or MBA from Tier-2+ institute in India

- Working in lean, Startup/chaotic culture gets you extra points

- Should be hands-on with tools like MS Powerpoint, MS Excel, Power BI/Analytics, knowing number crunching and building great presentations

- Strong on market research and conducting targeted studies

- Strong written, verbal communication and presentation skills

- Work on tools like ClickUp, Hubspot, Power BI, Kissflow, etc