Telecommunications Solution Architect JD We are looking for a Telecommunications Solution Architect, who will own the integrated solution and design of the overall BPM landscape for our Telecommunications industry clients. You will define and design a future-ready Business architecture to support long term business strategy of our customers. You will be responsible to put forward innovative ideas and approaches to enhance our Telecom customers strategic position in the market. To achieve this, you will collaborate with multiple internal teams as needed. The Solution Architect will be a subject matter expert in our fast-paced growing environment, supporting new business capture by developing innovative solutions. The individual will be teamed with Business Development, Support functions, Transformation teams and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs. Responsibilities : 1. Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems. 2. Stay current on latest technologies and solutions in the BPM and Digital CX/Transformation space, as well as within the Telecommunications industry. Propose new and innovative solutions to the most complex challenges. 3. Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuits. 4. Review RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response and solution to the client. Support proactive pitches, client workshops and proposal defense. 5. Perform effort estimation using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches. 6. Develop lifecycle cost comparison models to support decisions. 7. Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions. 8. Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings. Desired candidate profile : 1. Excellent English written and speaking skills 2. Expert in Microsoft Skills: Word, PPT, Excel 3. RFP/Project Management experience 4. High business acumen 5. Experience and comfort in developing business solutions/cost value calculations 6. Presentation, tactical and strategic decision-making skills 7. Research capabilities and ability to tie research to solution strategies 8. Team management and design thinking experience Good to have: Prior experience of setting up contact centers in Tier 1 / Tier 2 cities. Track record of growing India domestic business. Education and other requirements: 1. Experience of 10 to 12 years supporting BPM industry 2. Graduate degree required 3. Location: Bengaluru preferred

Mumbai

Bangalore

Hyderabad

Chennai

Firstsource - Manager/Senior Manager/Associate Director - Telecom Solutions Architect 

Firstsource - Manager/Senior Manager/Associate Director - Telecom Solutions Architect  ,Job Description for Firstsource - Manager/Senior Manager/Associate Director - Telecom Solutions Architect  in Firstsource Solutions Ltd in  Mumbai Bangalore Hyderabad Chennai for (10-12) years of experience. Apply Now!

Job Description for Firstsource - Manager/Senior Manager/Associate Director - Telecom Solutions Architect  in Firstsource Solutions Ltd in  Mumbai Bangalore Hyderabad Chennai for (10-12) years of experience. Apply Now!