First Advantage - Senior Manager/Manager - Account Management - B2B Segment

SM/Manager - Account Management

The Manager / Senior Manager is responsible to generate revenue for the organization through new client acquisitions/managing portfolio of existing accounts for repeat businesses.

Description of Responsibility - 

- Identifying & targeting prospective clients.

- Responsible for new client acquisitions, new client management process and spearheading key relationships to meet new business revenue targets.

- To manage the sales process from suspect to contract stage.

- Briefing the products over the call, fixing up appointments and meeting the prospective clients by targeting right segments.

- Identification of opportunities with new products, geographies, channels and prospective industry verticals to generate additional revenue streams.

- Effective key account/portfolio management and client retention

- To ensure the accuracy, quality and timeliness of project delivery and analysis for the same.

- To participate in multiple client assignments with competing deadlines

- Planning and analyzing the projects in hand

- To manage Service levels as per guidelines given

- Responsible for increase of wallet share with client - volumes of cases and checks

- To ensure Process/Technology improvements resulting in TAT reductions

- Team bonding & Interdepartmental relationships

- Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.

- Ensuring adherence to people related policies/ procedures, maintaining integrity, discipline and confidentiality.

- Adhere to ISMS Policy of the organization

- Adhere to Quality Management System of the organization

Competencies Required

Behavioral Competencies :

- Effective communication skills

- Excellent analytical and logical reasoning skills

- Excellent Planning/organizing/time management skills

- Effective task execution skills

- Knowledge Management

- Effective decision making skills

- Skill of managing stakeholders

- Conflict Management

- Crisis & stress management

- Attrition Management

Technical competencies

- Good MS Office skills

- Expert in making PPTs with good data analyzing skills

- Excellent in articulating data analysis

- Good knowledge of the quality parameter as per the Service Level Agreement

- Strong and sound product / service knowledge

- Strategic Perspective / Business Acumen

- Root Cause Analysis