Experience required:
- Minimum 12 to 16 years- experience in financial services operations
- 6 years- experience in people management
- Experience in Investment Banking products in Accounting, Preparation, and Reporting of Financial Statements, Statement of Investments & Notes to financials.
- Working knowledge on US GAAP / IFRS
- Experience in managing large size (50-100) member multi-location / multi-shift operations
- Experience in managing and meeting clients expectations in a typical BPO set up
- Should have experience in managing audits and risk
- Create and use quality service measurement tools to ensure compliance with operational standards
- Good domain skills in the Reporting processes especially pertaining to Financial reporting & MIS
- Experience in reviews, guidance to a team and good in resolution management
- Devise a clear-cut tracking mechanism, log the errors and ensure timely correction of faults.
- Should possess good communication skills - both verbal and written
- Should have sound knowledge of Mutual fund industry and the various intermediaries.
- Should be proactive in escalation management
- Experience in Quality improvement initiatives
- Understands operational risks and metrics
- Should be ready to relocate to Chennai/Coimbatore and work in night shift
Brief Job Description
- Maintain a controlled operating environment that complies with operational standards
- Perform timely and regular reporting to management
- Manage the team effectively and ensure that the SLAs are met without escalations
- Mentor the team and be responsible for cross training
- Update and follow existing tracking mechanism, log the errors and ensure timely correction of faults.
Skill Sets Required
- Ability to manage the team and adhere to strict timelines
- Good interpersonal and communication skills and people management
- Capability to detect errors at the early stages in the subprocess and provide timely solutions to the team
- Ability to interact with Delivery Managers/ clients effectively and manage SLA's
- Capable of handling meetings with client and team members
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