Finance Delivery Manager - F&A Operations - Financial Shared Service Centre

Primary roles and responsibilities:

- The person is responsible for managing end to end operational service delivery for Financial Shared Service Centre.

- Ability to manage all transitioned in-scope activities within pre-defined SLAs.

- Lead strategic decisions in the process to achieve excellence and contribute to organizational goal.

- Strategic thinking for the team and the organization. Visionary thinker who can deliver strategic projects for the process/ organization.

- Delivering efficiency by meeting process KPIs.

- Understand & implement various policies of the organization and build a culture of customer excellence and compliance around them.

- Ensure services meet or exceed standards and pre-defined SLA's. - Help build escalation points/helpdesk for the end customer to escalate issues.

- Identifying risks/challenges and developing mitigation plans to ensure smooth and seamless operation.

- Drives continual improvement projects within process to ensure better efficiencies.

- Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer.

- Responsible for day-to-day service delivery. Stakeholder Management: - Understand the stakeholders- priorities and act upon them.

- Proactive communication and connect with the stakeholders on process updates, risks, challenges & highlights. - Managing stakeholder visits effectively. People/ Resource Management:

Requirements:

- 12 to 15 years of experience in BPO - F&A industry with at least 5 years of large team management. At least 1-2 transitions managed.

- Strong written, oral and presentation skills; effective communicator at all levels of the organization (including ability to speak in front of group audiences). Proficient in active communication and solid interpersonal skills; ability to influence others