FCB Kinnect - Business Operations Manager

Job Description: Business Operations Manager - FCB Kinnect

Company: FCB Kinnect

Location: Mumbai, Maharashtra, India

Department: Business Development & Growth Operations

About FCB Kinnect:

FCB Kinnect is a leading digital marketing agency in India, known for its innovative and impactful campaigns. We are part of the global FCB network, blending international expertise with deep local understanding. Our dynamic and collaborative environment fosters growth, creativity, and a passion for delivering exceptional results for our clients. We offer a comprehensive suite of digital marketing services, including media, content, performance marketing, and platform management.

Role Overview:

The Business Operations Manager will be a pivotal role within FCB Kinnect's Business Development and Growth team. This individual will serve as the operational backbone, ensuring the smooth and efficient execution of all growth-related activities. From meticulously managing proposals and agreements to maintaining a robust lead tracking system and supporting critical strategic initiatives from the CEO's office, this role demands exceptional organizational skills, a keen eye for detail, and a strong understanding of the digital marketing landscape. The Business Operations Manager will be instrumental in driving business development success by ensuring accuracy, agility, and seamless alignment across all internal and external documentation, reporting, and communication.

Key Responsibilities:

- End-to-End Management: Take complete ownership of the creation, formatting, tracking, and delivery of Scopes of Work (SOWs), proposals, and client agreements, ensuring 100% accuracy and adherence to deadlines.

- Internal Coordination: Act as a central point of contact, liaising effectively with internal stakeholders including Legal, Finance, and Delivery teams to secure necessary approvals, gather inputs, and ensure seamless coordination throughout the proposal and agreement lifecycle.

- Document Control: Maintain an organized repository of all proposals, agreements, and related documentation, ensuring easy access and version control.

- Template Management: Develop and maintain standardized templates for proposals and agreements, ensuring brand consistency and efficiency.

- MIS System Administration: Manage and maintain the Business Development Management Information System (MIS), ensuring accurate and up-to-date tracking of leads through various stages of the sales pipeline.

- Data Integrity: Implement and enforce processes to ensure the integrity and accuracy of all data within the BD MIS system.

- Pipeline Coordination: Proactively coordinate with internal business leads across different service lines to ensure timely updates and actionable insights within the lead pipeline.

- System Optimization: Identify opportunities to optimize the use of the BD MIS system (Zoho CRM or similar) to improve efficiency and reporting capabilities.

- BD Performance Reporting: Generate and manage regular internal reports (weekly, fortnightly, monthly) on key BD performance metrics, lead pipeline status, pitch updates, and conversion rates.

- Leadership Reporting Support: Support the preparation and submission of reporting requirements for global and leadership reviews, ensuring data accuracy and insightful presentation.

- Legal Liaison: Work closely with the legal team on the review and finalization of client agreements, ensuring compliance and mitigating risks.

- Meeting Documentation: Prepare agendas, take minutes, and track action items for relevant business development meetings.

- Credential Deck Ownership: Own, maintain, and regularly update the agency's credential decks, ensuring they are compelling, current, and aligned with the agency's strategic priorities.

- Case Study Integration: Proactively gather information on successful projects and work closely with relevant teams to develop impactful case studies, incorporating key metrics and client testimonials.

- Content Management: Ensure credential decks and case studies are easily accessible and organized for use by the business development team.

- CEO Office Initiatives: Provide comprehensive project coordination and documentation support for key strategic initiatives driven by the CEO's Office, including growth strategy development, frameworks for large event pitches, and scaling conversations.

- Project Planning & Tracking: Assist in the development of project plans, timelines, and tracking mechanisms for strategic initiatives.

- Cross-Functional Collaboration: Facilitate communication and collaboration across different departments involved in strategic projects.

- Documentation & Presentation: Prepare presentations, reports, and other documentation to support strategic initiatives.

What You Bring to the Table:

- Experience: 48 years of proven experience in business operations, account management, marketing support, or pre-sales roles, with a preference for candidates with experience in the digital marketing or media industry.

- Digital Marketing Acumen: A solid understanding of the digital marketing services landscape, including media planning and buying, content marketing, performance marketing strategies, and various digital platforms.

- Attention to Detail: Meticulous attention to detail with exceptional document handling, formatting, and proofreading skills. Demonstrated ability to produce error-free work under pressure.

- Technical Proficiency: Proficient in using MS Office Suite (especially Excel and PowerPoint) and experience working with CRM or MIS tools, preferably Zoho CRM or similar platforms.

- Communication Skills: Strong written and verbal communication skills with the ability to effectively interact with internal and external stakeholders at all levels.

- Ownership & Initiative: A high degree of ownership, a proactive and solution-oriented mindset, and the ability to work independently and drive tasks to completion with speed and efficiency.

- Collaboration: A collaborative and team-oriented approach with the ability to build strong working relationships across different departments.

- Adaptability: Ability to thrive in a fast-paced, dynamic, and often high-stakes environment.

Key Skills:

- Project Management

- Process Optimization

- Data Analysis & Reporting

- Stakeholder Management

- Problem-Solving

- Time Management & Prioritization

Personal Attributes:

- Highly organized and detail-oriented

- Proactive and self-motivated

- Excellent interpersonal skills

- Results-oriented

- Ability to maintain confidentiality

What We Offer:

- Opportunity to work with a leading digital marketing agency and be part of a dynamic and growing team.

- Exposure to high-impact projects and strategic initiatives.

- Collaborative and supportive work environment.

- Opportunities for professional development and growth.

- Competitive salary and benefits package.