EY - Manager - SAT Engagement Management Services

GDS SaT - Manager - Engagement Management Services

The EMS role improves account team efficiency and effectiveness through the performance of key project management and coordination activities.

EMS team helps in account coordination, project management, financial analysis, data compliance requirements and other miscellaneous administrative tasks that do not require client-serving technical judgment related to sub service lines of Strategy & Transactions (SaT)

The opportunity:

We're looking for Manager with expertise in accounts support skills to join our EMS Team. This is a fantastic opportunity to be part of a firm whilst being instrumental in the growth of a new service offering in Strategy & Transactions.

Your key responsibilities:

To liaise and work with project teams to help the practice expand the services across different regions and build account-based teams

To work with senior management across regions to expand the scale and build new solutions

Strengthen the team by providing Effective Leadership, Performance Management and timely Coaching and Feedback.

Initiate Process Improvements by identifying Service Delivery Gaps, offer solutions and Successfully build technology assets.

Identify new services to support sub service lines of SaT

Be a subject matter resource and contribute to trainings.

Assist in hiring, documentation, training and other project related aspects.

To facilitate establishment of new work from project initiation to 'business as usual'.

Managing operations for multiple clients / processes across regions. Co-ordination, supervision, and development of a growing team (associates and sr. associates).

Team development (mentoring, counselling, team building).

Responsible for quality control, review of the team's work, and ensuring overall adherence to Turn Around Time, Key Performance Indicators and Service Level Agreement.

Process documentation and facilitation of knowledge sharing.

To escalate any major delays & suggest effective/feasible solutions.

Contribute to the culture of the broader EY GDS team

Skills and attributes for success:

EMS team enhances service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication

Assist with matters related to fees and billings, invoicing, budgets

Ensure proper and efficient team communications

Perform non-technical planning and organizational tasks for the account

Ensure that all required documentation is filed and archived

Support efforts to develop and maintain client relationships.

Reporting and preparing Dashboards for client team including senior leadership

One-time tasks, ad hoc reporting, etc.

To qualify for the role, you must have:

A Graduate, preferably B.Com/BBA/Economics Graduates with 10-12 years of exp. (No post-graduation experience required)

Previous accounting / finance / business process outsourcing experience and/or project management experience

Excellent communication skills - written and verbal English.

Very strong organizational and management skills; ability to delegate effectively and allocate work amongst team members

Skilled at juggling conflicting demands, prioritizing effectively.

Team player, with a proactive and can-do attitude, contributes to the broader team beyond the day-to-day role

Experience of training teams in new or established processes and developing suitable training material

Strong statistics skills, data interpretation skills

Excellent people skills; promotes teamwork, ability to lead and motivate a group of 20-25 team members.

Go - getter with strong influencing skills.

Strong computer skills, including advanced Microsoft Excel, power point presentation etc.

Ability to build and leverage networks

Ideally, you'll also have:

Project management skills

Strong communication and presentation skills

What we look for:

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.

Opportunities to work with EY SaT practices globally with leading businesses across a range of industries

What we offer:

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.