EY GDS - Supervising Associate - Global Security

Supervising Associate - Global Security

Supervising Associate - Global Security - Risk Management Services

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity :

- The Supervising Associate within RMS-Global Security team would be required to develop subject matter expertise the Global Security disciplines.

- An individual should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented. Managing the team from Kochi location, networking with the other RMS leaders at the location and providing long term value to stakeholders.

- Providing regular feedback to the team members and helping them to move the learning curve will be another important aspect of this role.

Your key responsibilities :

Technical Excellence :

- Uses analytical and project management methodology and tools

- Completes all assigned projects/tasks in line with the standard operating procedures

- Facilitates and drives the process to completion by following up on requests from Region Managers and assisting the client team

- Performs review of transactions received from client teams and evaluates completeness, accuracy, and appropriateness of proposed transaction/requests.

- Flags issues/potential challenges to the project managers at an appropriate time so that timely action can be initiated

- Lead and guide the team for process management templates, trackers using excel to make the data management, reporting, monitoring steps seamless

- Manage process documentation and trackers to ensure accuracy and completeness

Client Management :

- Building genuine relationship with stakeholders and Region Security leaders.

- Actively manage the client's expectation through setting up a robust client management framework

- Responsible for addressing & resolving service delivery issues / escalations

People and Operations Management :

- Manages performance of team members-from setting goals to assessing performance against goals to providing performance feedback

- Manage efficiency and productivity of team members

- Work allocation and ensure delivery in agreed timelines

- Ensures adherence to work-flow protocol and tools

- Coordinates training schedules for new and existing members of the team

- Coaches and mentors team members for professional development and recommends training requirements to address perceived gaps

- Lead change management

- Drive efficiency initiatives for the process and the team

- Drive team building activities

- Lead recruitment of resources

- Stay abreast of emerging trends and lessons learned. Create and deliver presentations to communicate new developments, updates etc.

Skills and attributes for success :

- Provides first point of contact for guidance to the team

- Experienced professional whose knowledge has been expanded through exposure to diverse and/or complex situations and who can work independently

- Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen to, and accurately capture others' expectations and concerns; should be clear and concise when responding to questions

- Highly developed project management skills

- Teaming attitude and excellent inter-personal and leadership skills

- Succinct and structured verbal and written communication skills with proven ability to explain in a crisp, clear and concise manner

- Innovative mindset and adaptive to changing technologies

- Proficient in MS excel, word and PowerPoint

To qualify for the role, you must have :

- MBA or equivalent post-graduate degree from a reputed institute

- At least 7-8 years of professional experience, out of which some experience should have:

- Risk/ Crisis Management, Business Continuity, or Incident Management

- Managing reasonably mid-size teams

- Business analysis

- Candidates with exposure to handling international customers/client interaction would be preferred.

- Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English

- Flexibility to work in rotational shifts

- Credible experience working in a fast-moving, client-driven environment

What you can look for :

- A Team of people with a "can do" attitude, technical experience and enthusiasm to learn new things in this fast-moving environment

- A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.

- Opportunities to work with Global Executive risk management teams

What we offer :

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple countries- and with teams from all EY service lines and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning : You'll develop the mindset and skills to navigate whatever comes next.

Success as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.