EY GDS - Digital Producer/Senior Analyst

EY GDS - Digital Producer Senior Analyst

- This position is responsible for supporting the content management needs of one or more communities within the firm, across various knowledge tools and platforms.

- The incumbent is fully versed in the policies, procedures, processes, technology, and related systems that comprise the firm's content management infrastructure.

- Specific responsibilities include maintaining the quality and relevancy of content included within the firm's knowledge infrastructure.

- The role assists in the operational processes associated with the development, management and execution of a variety of projects pertaining to core content management repositories and web sites.

- This role is also responsible for content management for specific types of content used by a community - web or technical.

- This may include transforming technical content, go-to-market content, and/or other content relevant to the community into searchable, hyperlinked, and otherwise navigable pages within our firm's relevant publishing platforms.

- The role is expected to manage complex content management projects and act as the point of contact for community stakeholders.

Essential functions of the job :

- Recommends and deploys appropriate processes and technologies to support content needs.

- Determines optimal publishing approach considering aspects of strategic priority, audience, formatting, branding, copyright and content management standards.

- Plays a lead role in the management of the content production process for one or more communities.

- Responsible for ensuring documents are properly reviewed and posted in the appropriate knowledge repository.

- Works proactively with the supervisor to propose improvements and innovations to content production processes, workflow and knowledge infrastructure to increase efficiencies in the delivery of content.

- Partners directly with community stakeholders to propose and implement changes or improvements to the overall content management processes.

- Communicates status effectively with community stakeholders keeping them apprised of project status. Identifies problems, evaluates options and recommends solutions.

- Responsible for optimizing content structure and managing the posting / editing of content to knowledgebase and website updates in a complex, Microsoft SharePoint or Web-based content management system.

- Responds to complex requests acting as a content management subject matter resource for a community's content.

- Leads discussions to identify best practices and ways to implement ideas and suggestions at team events.

- Develops documentation for knowledge content creation, repurposing, review and sanitization.

- Considered as a technical expert on the content management system.

Decision making responsibilities :

- Identifies problems and issues, troubleshoots, and develops solutions, and manages customer interactions and expectations. Understands when exceptional circumstances require escalation of issues.

- Ability to juggle multiple priorities across several communities and resolve conflicting priorities.

- May act as a project coordinator for midsize projects, coordinating the workflow between Producers directly and / or virtually to deliver project goals.

- Required to demonstrate good understanding and application of project management approaches.

- Highly skilled in using web-publishing and formatting tools and providing training / guidance to others in the use of these tools.

- Responsible for identifying leading practices in content presentation, developing guidelines and consistently applying these in practice to improve the consistency and usability of our knowledge infrastructure.

Knowledge and skills requirements :

- Strong communication skills (both verbal and written) are required.

- Ability to facilitate an effective group discussion / conduct technical training for junior team members.

- Good project coordination and time management skills, and ability to meet deadlines.

- Ability to work independently, adapt to changing priorities and work in a team environment.

- Developing web components using XML, .NET, SQL, and C#.

- Experience with technologies such as JavaScript, HTML5, CSS, XML, jQuery, SQL Server, and Web Services.

- Code debugging and testing.

- Good to have knowledge to create SPFx web parts using Angular.JS or react.JS.

- Knowledge to maintain and update SharePoint applications

- Knowledge of Photoshop and Dreamweaver is required.

- Strong understanding of the relevant publishing technologies and knowledge infrastructure elements.

- Must perform with a high degree of accuracy.

- Strong analytical and problem-solving skills.

- Good understanding of content management principles.

- Works independently with only periodic updates to supervisor. Makes day-to-day and month-to-month decisions on project priorities with the ability to adjust to changes in priorities without supervisory approval.

Job requirements :

Education : Bachelor's degree or equivalent job experience is required

Experience : 3-5 years relevant work experience