EY GDS - Assistant Director - Knowledge Management

Job Summary:

The Knowledge Manager Assistant Director is responsible for understanding and executing on the timely delivery of end-to-end KM products & services (content, community, and culture) around account and market segment KM opportunities delivered via Insights Plus (fee for service basis). The role works closely with the GDS KM Leader and Domain KM Leads to industrialize new KM products and services across user groups comprising accounts, market segments, service lines and regions.

EY Knowledge has developed standardized products, methods, and templates to deliver a consistent experience to clients, to improve quality, to reduce duplication, and drive ongoing innovation. This position will demonstrate strong support and use of KM products and services, deliver in activities aligned to the KM value chain and RACI, and will engage in mentoring junior team members to support consistent delivery. This position will elevate ideas to streamline, simplify and improve business impact and efficiency.

The Knowledge Manager Assistant Director will work across domains including Automotive, Consumer and Financial Services. This position will deliver against the full end-to-end knowledge management value chain including content, community, and culture activities. Overall success will be measured by the growth of business, quality of service delivery, and contributions to KM expectations and functional KPIs. This position actively leverages KM analytics to bring new ideas, has a "continuous improvement" mindset, and helps to cultivate high performance teaming.

Purpose of the Job:

- Delivers end-to-end KM products & services for agreed priorities aligned to role expectations and functional KPIs (Conduct content gap analysis, define targets, and manage content harvesting campaigns (high touch harvesting campaigns); validate target list with stakeholders; define business rules for bot assisted harvesting)

- Identify and execute the relevant Client/Win stories, create credentials aligned to business priorities

- Manage and update standard EYK products (Why EY decks, account newsletters, busines development enablers etc.)

- Moderate endorsed communities, Yammer groups and relevant tools for effective collaboration (Teams, Murals etc.)

- Create, coordinate, and share impact stories

- Collaborate effectively across the KM team and demonstrates role model behavior for high performance teaming

- Adheres to consistent use of methods, standards, etc.

- Measure success of the end-to-end KM delivery via GDS KPIs; ensures timely completion of time and project tracking; leverage common reporting and analytics to improve performance and proactively elevate ideas to improve service delivery

- Engage in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services

- Effectively collaborate across geographies and cultures, especially senior stakeholders (i.e. Partners and Executive Directors)

- Provides timely performance feedback for team members, engages in meaningful coaching and mentoring opportunities, actively engages in the onboarding of new team members, and provides counseling to some team members

- Drives the adoption and execution of functional and GDS KPIs within the team, elevates challenges and proposes remedial actions to ensure KPI targets are met

- Proactively partners with Analysts and other roles in EY Knowledge to market / sell EY Knowledge services

Analytical/Decision Making Responsibilities:

(Describe the types of challenges typically faced and the decisions required to be made that are necessary to perform the job. Focus on the nature of existing policies, precedents and procedures and the degree to which the incumbent is free to make decisions requiring interpretation and judgment)

- Understand and use EY Next Wave Strategy and EY Knowledge Priorities to guide all actions

- Ongoing evaluation of end-to-end KM services to deliver value to the domain

- Objective maturity assessment of the domain to provide recommendations for additional enhancements

- Engage key stakeholders and deliver effective change and progress the knowledge culture

- Define strategy to promote Knowledge sharing behavior via Discover suite

Knowledge and Skills Requirements:

(Describe the knowledge and/or skills required to perform this job - these may be technical, managerial or behavioral in nature and can be divided by mandatory optional / considered as an asset)

- Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)

- Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business

- Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed

- Consultative mindset and integrated teaming approach to service delivery

- Ability to communicate and influence effectively to lead change with people on a global basis

- Strong executive presence and demonstrated success in building relationships at a senior level

- Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains

- Strong program management skills and experience in leading complex programs and projects to achieve milestones and objectives

- Excellent verbal and written communications skills

- Advanced skills in Word, Excel, PowerPoint and SharePoint

Supervision Responsibilities:

(Describe the frequency of supervisory contact received in the role, the degree to which the individual acts independently and when. Describe any supervision of others i.e. assigning work, reviewing performance, direct or indirect responsibility)

May coach and mentor less-experienced members of the domain team including other Knowledge Managers

Other Requirements:

(Is overtime regularly required? Are there times of year that vacation may not be taken? Is frequent travel involved? How much? Are there physical requirements outside of those expected in a normal office environment? Any other miscellaneous points about the job that should be made known?)

- May require occasional travel, both domestic and international

- Proficient in English, both written and verbal

Job Requirements:

Education:

(What is the minimum level of education required/suggested to perform this job?)

- Bachelor's/University degree, preferably in business

- Advanced degree a plus

Experience:

(What type of experience is necessary to perform this job?)

- 12+ years of knowledge management or equivalent experience.

- Five or more relevant domain experience

- Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience

- Professional service industry experience or client-serving experience strongly preferred