EY - Assistant Manager/Associate Manager - Engagement Management Services

Assistant Manager, Associate Manager

GDS SaT - Associate Manager - Engagement Management Services

- The EMS role improves account team efficiency and effectiveness through the performance of key project management and coordination activities.

- EMS team helps in account coordination, project management, financial analysis, data compliance requirements and other miscellaneous administrative tasks that do not require client-serving technical judgment related to sub service lines of Strategy & Transactions (SaT)

The opportunity :

- We're looking for Associate Manager with expertise in accounts support skills to join our EMS Team.

- This is a fantastic opportunity to be part of a firm whilst being instrumental in the growth of a new service offering in Strategy & Transactions.

Your key responsibilities :

- To liaise and work with project teams to help the practice expand the services across different regions and build account-based teams

- To work with senior management across regions to expand the scale and build new solutions

- Strengthen the team by providing Effective Leadership, Performance Management and timely Coaching and Feedback.

- Initiate Process Improvements by identifying Service Delivery Gaps, offer solutions and Successfully build technology assets.

- Identify new services to support sub service lines of SaT

- Be a subject matter resource and contribute to trainings.

- Assist in hiring, documentation, training and other project related aspects.

- To facilitate establishment of new work from project initiation to 'business as usual'.

- Managing operations for multiple clients / processes across regions. Co-ordination, supervision, and development of a growing team (associates and sr. associates).

- Team development (mentoring, counselling, team building).

- Responsible for quality control, review of the team's work, and ensuring overall adherence to Turn Around Time, Key Performance Indicators and Service Level Agreement.

- Process documentation and facilitation of knowledge sharing.

- To escalate any major delays & suggest effective/feasible solutions.

- Contribute to the culture of the broader EY GDS team

Skills & attributes for success :

- EMS team enhances service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication

- Assist with matters related to fees and billings, invoicing, budgets

- Ensure proper and efficient team communications

- Perform non-technical planning and organizational tasks for the account

- Ensure that all required documentation is filed and archived

- Support efforts to develop and maintain client relationships.

- Reporting and preparing Dashboards for client team including senior leadership

- One-time tasks, ad hoc reporting, etc.

To qualify for the role, you must have :

- A Graduate, preferably B.Com/BBA/Economics Graduates with 8-10 years of exp. (No post-graduation experience required)

- Previous accounting / finance / business process outsourcing experience and/or project management experience

- Excellent communication skills - written and verbal English.

- Very strong organizational and management skills; ability to delegate effectively and allocate work amongst team members

- Skilled at juggling conflicting demands, prioritizing effectively.

- Team player, with a proactive and can-do attitude, contributes to the broader team beyond the day-to-day role

- Experience of training teams in new or established processes and developing suitable training material

- Strong statistics skills, data interpretation skills

- Excellent people skills; promotes teamwork, ability to lead and motivate a group of 20-25 team members.

- Go-getter with strong influencing skills.

- Strong computer skills, including advanced Microsoft Excel, power point presentation etc.

- Ability to build and leverage networks

Ideally, you'll also have :

- Project management skills

- Strong communication and presentation skills

What we look for :

- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment

- An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.

- Opportunities to work with EY SaT practices globally with leading businesses across a range of industries

What we offer :

- EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.

- In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

- Continuous learning; You'll develop the mindset and skills to navigate whatever comes next.

- Success as defined by you; We'll provide the tools and flexibility, so you can make a meaningful impact, your way.

- Transformative leadership; We'll give you the insights, coaching and confidence to be the leader the world needs.

- Diverse and inclusive culture; You'll be embraced for who you are and empowered to use your voice to help others find theirs.