Exxat - Customer Success Specialist

- Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences.

- We are actively seeking a talented and experienced Customer Success Specialist to join our dynamic team.

- As a Customer Success Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat.

- Ability to learn and adapt quickly to new products or updates to existing products.

- Document the onboarding steps for future reference.

- Understand customer requirements, document it and coordinate with other on-onboarding teams and support teams and track it till completion

- Provide regular updates to the customer success manager and Ops lead(s) , Conducts Webinar.

- Create / Update SOPs, help centre documentation.

Requirements:

- Minimum 5 years of overall work experience in Product Training, Customer service/support, sales and customer onboarding.

- Ability to understand user pain points and requirements and articulate solutions based on product capabilities.

- Must have experience in SOP creation / document writing.

- Must have experience in conducting webinars.

- Strong communication skills and English proficiency (email writing, listening, phone conversations and mannerism)

- Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders

- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting

- Collaborate effectively with team members, technical teams and leadership.

- Demonstrable ICT skills including current Microsoft Office applications

- Ability to multi-task, prioritize, and manage time effectively

- A go-getter and a solution seeker