Exly - Customer Success Manager

About Exly:

- Exly is an all-in-one business platform built for knowledge professionals, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops).

- Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds.

- The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni.

- We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how Coaches & Trainers operate and thrive in today's digital landscape.

- With our cutting-edge solutions, we empower these Coaches & Trainers to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

About the role:

- We are looking for a customer success manager who possesses a strong drive for results.

- Duties for the customer success manager will include a broad range of tasks such as maintaining on-going customer relationships and networking, implementing success programs, contributing to sales, and minimising churn.

- She/he should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Roles & Responsibilities:

- Understand customer's business and help them leverage Exly's offerings to the maximum.

- Sustain Exly's growth by ensuring retention.

- Provide unique insights based on customer interactions to support product development.

- Setup processes and systems for customer support.

- Handle and resolve customer requests and complaints.

Requirements:

- 2-4 years experience in an early-stage start-up environment and inherent hustle factor would be an advantage.

- Interpersonal skills, ability to form strong relationships.

- Experience in setting up customer success systems and processes.

- Analytical ability to identify root cause of issues and fix problems systematically.

- Active listener

- Self-driven & proactive

Benefits:

- We are using technology to solve some of modernity's most exciting and challenging problems.

- Work with us to be part of an incredible journey in a high ownership and a fast-growing environment.

- If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!

- Hybrid and flexible working hours

- Collaborative culture

- Vibrant and entrepreneurial work culture

- Healthcare insurance

- Career Growth opportunities

Salary Offered : 8-10 LPA