EXL - AVP - Quality Process Excellence

Position: AVP / Sr. AVP Master Black Belt, Quality & Process Excellence

Role:

- Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; this involves designing functional level policies and procedures and driving standardization across all clients

- Generate ideas for building ‘game-changing’ transformation by scanning industry and internal best practices

- Developing process improvement and innovation strategy for client business, planning and execution of projects; managing process improvement program for client engagement(s)

- Act as business interface for client transformation teams, Innovation and Transformation teams, for process improvement and innovation projects

- Build relationships with key business leaders and other stakeholders to drive improvements

- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking

- Planning and managing budget and resource allocation

- Provide support in solutioning and business development and RFX responses

- Lead, coach / mentor team of 4-5 Lead Black Belts (LBBs), Black Belts, Green Belts on improvement projects

Candidate Profile

- Minimum 8 years of total work experience with at least 2 years of relevant in BPO / ITES industry

- Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)

- Must have mentored at least 15 – 20 GB / BB projects

- Minimum 1 year in current role / assignment

- Excellent education pedigree

a. Undergraduate degree in a quantitative discipline is a must (Engineering, Statistics etc)

b. MBA preferred but not essential

- Exposure to multiple client environments

- Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders

- Evidence of problem solving analytical mindset and comfort with business ambiguity

- Excellent oral communication and presentation skills

- Superior written communication skills

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