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Posted in
BPO
Job Code
1433315
RESPONSIBILITIES
Team Management
- Managing a large Operations team spread over different locations with multiple clients in portfolio.
- Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
- Drive/Create an inclusive, transparent, and collaborative culture in the teams.
- Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
- Manage and create a structure aligned to create best in class client experience and create long term value for AGS.
Business Delivery
- Design and execute delivery systems to create Best in Class Client Experience
- Meet/Exceed Client SLAs consistently.
- Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
- Improve the operational systems, processes and policies in support of the client's SLAs.
- Lead and create short and long-term strategy to deliver business outcomes.
- P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
- Effective and timely coordination and communication with the support functions(SAP, HR, IT, Finance, Employee engagement)
- Comply with the client and organization's internal policies and procedures.
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Posted By
976
JOB VIEWS
296
APPLICATIONS
0
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
BPO
Job Code
1433315
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