Executive Director/Lead - Operations - Financial Services Group/Investment Bank

We have an opening leading a financial services group and global investment bank with an integrated global network spanning over 30 countries for for Executive Director Operations Lead role

Division / Department: Operations

Location: Mumbai , India

Corporate Title: Executive Director

Responsibilities

- Understanding of overall and specific risks within the process, controls - able to mitigate such risks and other risks, in supporting the business. Document the open risks, assess magnitude and formulate actions.

- Ensure risks, controls, procedures and enhancements are documented / updated appropriately and sit within the remit of applicable policies. Encourage transparency within the onshore and offshore teams in highlighting and escalating gaps / issues / outliers.

- Able to provide the leadership to the team for running the on-boarding/rolling review or transaction processing on a timely manner or ahead of schedule.

- Able to attract, train and retain talent in the team and work proactively on developing individuals within the team to take additional responsibilities

- Able to provide proper guidance to the team on required standard and ensure delivery of quality review without major defects.

- Understand and clearly document work drivers for the Operations team and use the map and measure process to drive productivity

- Ensure client information and documents are validated & updated correctly on the systems for seamless feed to other internal systems and reporting (Internal, regulatory etc.).

- To monitor and manage the new accounts in the pipeline based on priority / agreed SLA; and rolling review accounts in the pipeline without overdue.

- Continuously work with FCC, Compliance, Legal, Business on completing KYC and client information updates.

- Identify system / process enhancement focusing on controls and efficiency and work with different stakeholders to implement.

Requirements :

Technical Skills/Competencies

- Upto 15 years' experience managing large Operations teams

- Proven track record of managing process capacity by metrics and manage expectations on cycle time, capacity and quality

- Ability to work and compare different resource models and manage internal stakeholders

- Experience in managing expanding Wealth Management Operations will be added advantage

- Ability to understand different risk types associated with Clients segment and supplement existing controls with necessary checks and balances

- Strong skills in documenting & storing exceptions and approvals

- Flexible and quick to adopt change in policies, systems and requirements

- Good understanding of Capital Markets products offered to Wealth Clients from and end to end lifecycle management and client reporting perspective

- Has intermediate knowledge on MS Excel (Formulas, Pivot and Vlookups, etc.) and MS Power points

- Knowledge and experience on Robotics (e.g. UiPath) and Data Visualization Tool (e.g. PowerBI) is a plus

Governance, Risk and Controls:

- Relevant experience in compliance, risk management or operations with an investment bank or financial services firm for Wealth Management business

- Ability to work with minimal supervision, oversight and with cross region teams

- All KYC breaches, near misses or risk events will be managed and escalated where necessary.

- The individual will be required to deliver updates of KYC procedures, understand the policy and implement the operations changes and procedures required to meet the policy requirement

- Able to handle reasoning and justification on KYC matters to AML Compliance and Legal teams

- Ability to foster the right team culture to achieve Accuracy, attention to details to avoid errors

Stakeholder management:

- Fact based and ability to understand the risk involved and highlights the same across levels

- Detail-oriented in order to understand all requirements at one go

- Managing Business stakeholders - Ability to handle business supervision teams and Sales. Need to have good negotiation skills to plan the pipeline and negotiate the timeline

- Able to handle any prioritization discussions, escalations and assign cases to the team based on capacity

- Ability to clearly list down automation requirements and work with Technology partners to enable solutions for manual processes.

- Has experience in written and verbal communication with AML, Compliance, legal, Internal Audits.\