Posted By
Posted in
Banking & Finance
Job Code
1449163
We have an opening leading a financial services group and global investment bank with an integrated global network spanning over 30 countries for for Executive Director Operations Lead role
Division / Department: Operations
Location: Mumbai , India
Corporate Title: Executive Director
Responsibilities
- Understanding of overall and specific risks within the process, controls - able to mitigate such risks and other risks, in supporting the business. Document the open risks, assess magnitude and formulate actions.
- Ensure risks, controls, procedures and enhancements are documented / updated appropriately and sit within the remit of applicable policies. Encourage transparency within the onshore and offshore teams in highlighting and escalating gaps / issues / outliers.
- Able to provide the leadership to the team for running the on-boarding/rolling review or transaction processing on a timely manner or ahead of schedule.
- Able to attract, train and retain talent in the team and work proactively on developing individuals within the team to take additional responsibilities
- Able to provide proper guidance to the team on required standard and ensure delivery of quality review without major defects.
- Understand and clearly document work drivers for the Operations team and use the map and measure process to drive productivity
- Ensure client information and documents are validated & updated correctly on the systems for seamless feed to other internal systems and reporting (Internal, regulatory etc.).
- To monitor and manage the new accounts in the pipeline based on priority / agreed SLA; and rolling review accounts in the pipeline without overdue.
- Continuously work with FCC, Compliance, Legal, Business on completing KYC and client information updates.
- Identify system / process enhancement focusing on controls and efficiency and work with different stakeholders to implement.
Requirements :
Technical Skills/Competencies
- Upto 15 years' experience managing large Operations teams
- Proven track record of managing process capacity by metrics and manage expectations on cycle time, capacity and quality
- Ability to work and compare different resource models and manage internal stakeholders
- Experience in managing expanding Wealth Management Operations will be added advantage
- Ability to understand different risk types associated with Clients segment and supplement existing controls with necessary checks and balances
- Strong skills in documenting & storing exceptions and approvals
- Flexible and quick to adopt change in policies, systems and requirements
- Good understanding of Capital Markets products offered to Wealth Clients from and end to end lifecycle management and client reporting perspective
- Has intermediate knowledge on MS Excel (Formulas, Pivot and Vlookups, etc.) and MS Power points
- Knowledge and experience on Robotics (e.g. UiPath) and Data Visualization Tool (e.g. PowerBI) is a plus
Governance, Risk and Controls:
- Relevant experience in compliance, risk management or operations with an investment bank or financial services firm for Wealth Management business
- Ability to work with minimal supervision, oversight and with cross region teams
- All KYC breaches, near misses or risk events will be managed and escalated where necessary.
- The individual will be required to deliver updates of KYC procedures, understand the policy and implement the operations changes and procedures required to meet the policy requirement
- Able to handle reasoning and justification on KYC matters to AML Compliance and Legal teams
- Ability to foster the right team culture to achieve Accuracy, attention to details to avoid errors
Stakeholder management:
- Fact based and ability to understand the risk involved and highlights the same across levels
- Detail-oriented in order to understand all requirements at one go
- Managing Business stakeholders - Ability to handle business supervision teams and Sales. Need to have good negotiation skills to plan the pipeline and negotiate the timeline
- Able to handle any prioritization discussions, escalations and assign cases to the team based on capacity
- Ability to clearly list down automation requirements and work with Technology partners to enable solutions for manual processes.
- Has experience in written and verbal communication with AML, Compliance, legal, Internal Audits.\
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Posted By
Posted in
Banking & Finance
Job Code
1449163
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