EVP/SVP/Head - Quality Business & Process Transformation - BFSI

KEY RESPONSIBILITIES:

Quality:

- Lead the development & implementation of comprehensive quality strategies aligned with organizational goals and industry best practices.

- Build a culture of Quality as a way of life by showcasing capabilities in wider industry fora and internally with senior leadership through ongoing communication and participation in relevant industry awards. Organizing POY to recognize efforts and promote quality culture.

- Drive big ticket cross functional projects ensuring project rigor and traction to deliver significant business impact thereby improving Cost, Revenue, Customer experience and Compliance related measures

- Undertake opportunities to root cause and reduce defects, process efficiencies and improving effectiveness of processes by using quality tools

Training:

- Develop & execute strategic plans pertaining to functional training in alignment with Non distribution's goals & objectives

- Provide vision & direction to the functional team, ensuring clarity of purpose and alignment with overall business strategy

- Provide mentorship, coaching and development opportunities to build a strong talent pipeline and enhance training team capability.

Business Process Management:

- Monitor & lead team responsible for documentation, adherence of critical processes & audits.

Measures of Success:

- Quality Culture Transformation in the company

- Improvement in MoS for the Project goal as per scope & timelines

- Customer & distributor satisfaction/loyalty scores

Key competencies/skills required:

Technical Skills:

- Minitab or similar software

- Statistical & analytical skills

- Microsoft Word, Excel & PowerPoint skills

Desired qualification and experience:

- Minimum professional experience of 20+ years

- Post Graduate in any discipline with atleast 5 years of experience in BFSI.

- Certified Lean and/or Six Sigma Black Belt

- Marketing and research experience will be an added advantage

- Strong analytical, communication and presentation skills with exposure to