Evolve Back Resorts - Assistant Manager - Operations

Objective of the role is to be the bridge between the resorts and Vice Presidents office to drive operational excellence and ensuring the best in class luxury experiences for our guest.

Reports To: Vice President, Operations

Location: Bangalore

Job Summary:

The Assistant Operations Manager will support the Vice President of Operations in overseeing resort operations and ensure smooth, efficient functioning of all departments. The role includes providing administrative support, assisting with daily operations, and acting as a liaison between the Vice President and colleagues at the resorts, head office and external stake holders.

ey Responsibilities:

1. Operational Support:

a. Assist the Vice President Operations in managing day-to-day resort operations across all departments (Housekeeping, Front Office, F&B, Maintenance, Training, Ayurveda/ Spa . activities etc.) by monitoring the daily and periodic MIS that are prepared and shared.

b. Ensure smooth execution of operational strategies, policies and procedures thereby consistently achieving high

GSI/NPS scores.

c. Assist in resolving operational challenges and guest service issues.

d. Standardizing guest experiences in collaboration with internal and external stakeholder and business partners,

ensuring that we achieve operational

2. excellence. This role entails travelling to the resorts for audits/meetings etc.

3. Executive Assistance:

a. Manage the Vice Presiden's calendar, schedules and meetings.

b. Preparation of reports, presentations and communication for the the Vice President.

c. Attend key meetings, take notes, MOM, and follow up on actionable areas and points.

d. Serve as a point of contact between the Vice President and external stakeholders.

e. Follow up on behalf of the Vice President for various tasks with stakeholders both internal and external.

4. Resource Management:

a. Work closely with the General Managers, Resident/Operations Manager and HODs of the resorts to ensure timely

and effective coordination and execution of tasks.

a. Lead, coordinate and complete special projects and operational initiatives which have been entrusted to the Vice

President in a timely manner.

b. Assist in the preparation and execution of strategic and tactical plans including budget and performance reviews,

operational audits etc.

c. Implement cost-saving measures while maintaining the highest quality of guest experiences, best practices to enhance operational efficiency.