Event Strategy Manager - Professional Services

About The Company:

ARA's client is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Technology and Operations Services, and company Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centres. Their 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. They embrace the power of change to create value and shared success for their clients, people, shareholders, partners and communities.

The Role:

Event Strategy Manager

Key Responsibilities:

- Customer Relations

- Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client.

- Communicate the services of Meeting & Event Planning to customers.

- 1.2 Performance Management and Continuous Improvement

- Ensure service agreements and quality standards are met.

- Complete metrics reports and update management.

- Develop action plans to improve survey results.

- Research and implement service enhancements.

- Ensure vendor compliance and participate in selection.

- 1.3 Team Building and Recognition

- Foster open communication through regular employee contact.

- Encourage mentoring and provide coaching for problem-solving.

- Define clear responsibilities and goals.

- Conduct regular meetings for teamwork and issue resolution.

- Organize team-building activities and recognize achievements.

1.4 Coverage

- Work with team to ensure coverage at all times due to team member absence and/or training.

- Monitor overtime, reporting, absence and address issues.

- Evaluate team workloads on an on-going basis.

2. Career Development

2.1 Career Management

- Orient and integrate new hires effectively.

- Identify and address team training requirements.

- Coach employees for skill enhancement, career growth, and performance improvement.

- Validate Professional Development Plans and assist in achieving development goals.

- Provide input on employee growth and training initiatives.

- Review and ensure consistency in employee salaries.

- Recommend promotions based on company criteria.

2.2 Motivation and Morale

- Lead by example.

- Take active steps to improve employee satisfaction and retention.

- Coach team to develop and motivate through distribution of challenging assignments, special projects, and variety of work.

- Resolve issues escalated from employees on a timely basis.

2.3 Recruiting

- Anticipate and identify open positions based on promotions, reassignments, and attrition.

- Identify and recommend employee skill, level, and salary for open positions.

- Contact Recruiting Representative to communicate hiring needs.

- Participate in interviewing process, ensuring hiring of high caliber staff.

2.4 Personnel Matters

- Discuss any performance related issues that may result in disciplinary action with HR and appropriate location management.

- Document significant discussions and meetings with employees according to the company policy.

- Initiate and conduct formal disciplinary actions when necessary, coordinating with HR/Legal when required.

3. Financial Results:

- Ensure service delivery within headcount guidelines and obtain approval for exceptions where required.

- Review monthly financial/operational results and recommend actions to improve results.

- Review and approve payment requests and vendor invoices as appropriate.

- Contribute to planning process and financial reviews/forecasts.

- Provide reports and participate in meetings as required by location.

4. Special Projects:

- Take direction from local program manager or the Director of Facilities and Services for implementation of continuous improvement projects.

- Report on progress of continuous improvement projects.

Act as Change Agent:

- Address issues openly and promptly.

- Lead by example in supporting change.

- Collaborate on project scope.

- Ensure colleagues understand and commit to changes.

- Maintain task completion timelines.

- Provide robust support materials.

- Communicate changes effectively.

Skills Required:

- Knowledge of workplace operations, commercial, staff transportation and space delivery services.

- Excellent communication, organization time management and problem-solving skills

- Exceptional track record of building relationships with stakeholders

- Proven team management skills and growth mindset

- Knowledge of supervisory practices and principles.

- Convincing/negotiation skills

- Maintain a focus on Customer service.

- MS Excel skills

- 8+ years professional experience