Eureka Forbes - Senior Manager - Transformation Management - Customer Service Projects

Role: : To support in the design and driving of strategic initiatives in Customer Service Projects

Job Description

- Support in the design of Customer Service Strategic Initiatives

- Create systems to monitor implementation

- Analyse business data, present inferences and offer recommendations on way forward

- Develop dashboards for easier cascading of inference from data

- Develop rapport with the field to understand the field perspective and pragmatic implications of any initiative

- Coordinate with stakeholders in Corporate as well as field leadership to ensure success of key initiatives

- Support in design of business policies / incentives / Schemes

Only candidates from premier / Tier 1 B Schools should apply