etrade Online - Retail Vendor Manager

Roles and Responsibilities :

- Convert leads into vendors by closing negotiations with vendors

- Assisting vendors in onboarding and training on Seller systems

- Review performance with vendors to take corrective actions and help vendors increase their business by providing directions to improve inputs metrics

- Working along with the program leaders to drive product capabilities adoption

- Act as a POC for the vendor to solve vendor issues and pain points.

- Recruiting and Managing vendor relationship by championing the vendor's needs

- Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors

- Perform deep dive analysis on the handled issues for the vendors and act on recommendations and action plans based on data to improve vendor experience

- Establish long term partnerships with key vendor partners for the group of vendors managed by you

- Success will be measured by the performance on input metrics and impact of vendors on creating a great customer experience for buying consumers

In addition to being a support to grooming vendors to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc