etrade Online - Manager - Operations

Job Purpose :

As an Operations Manager -You will lead and grow vendor management operations for our Indian marketplace (Amazon.in) leading a team of over 25 professionals. The role involves scaling up existing operations and will include hiring team members, scaling processes empowering vendors to serve their needs in a self-service manner and driving automation of operational processes. The role calls for someone who is passionate about leading a team and is committed on improving vendor experience at scale in eTrade

Roles and Responsibilities :

1. Enable Vendor Success: Help eTrade vendors be successful by paying attention to what is relevant for them. This requires putting in place a framework that works for multitudes of vendors and their products. You will define and execute a vision that enables growth of products and business processes required to meet the short and long term needs of the business at scale.

2. Scale Business: Work with business partners to standardize and scale specific business processes to maximize shareholder value and business growth by continuously working on refining business processes to improve efficiencies and quality.

3. Develop Business Solutions: eTrade retail business is continually evolving. You will work with Retail and other internal business partners to understand their business challenges and come up with appropriate solutions to those problems. These solutions will be , scalable and take advantage of a technology approach so as to minimize the manual labor in the recommended solution.

4. The individual would have targets on process standardization, automation and business metrics and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams reporting to him/her.

5. You will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible -all while maintaining a strong customer and business partner focus. You will have a demonstrated record of team building and execution in a high volume operational environment and be able to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business.

6. People Management

- Effectively sets expectations and builds robust launch plans for new team members

- Provides regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability

- Builds solutions to meet the hiring needs by retaining and developing talent

- Understand and communicate vision for team members

- Assesses behavior and coaches direct reports to demonstrate leadership principles within their role

- Identifies and works with top performers for talent development and creates a leadership pipeline for own level

7. Key Competency & Skills

- An analytical mind with strategic ability. Ability to analyse and develop accurate conclusions to support category decisions based on key data

- Excellent communication & relationship building skills

- An understanding of the market and consumer insights and trends

- Strong people management and persuasion skills to manage and influence at all levels of the company

- Excellent communication and interpersonal skills

- Proficient in Excel

- Good understanding of numbers.

Job Specifications:

Education:

- Engineering / MBA

Experience Relevant :

- 5+years of experience

- The successful candidate will have a strong background in operations with exposure to marketing, supply chain, or vendor management. Additionally, you will have a strong blend of product management and project management skills with the ability to conduct in-depth analyses and identify game-changing opportunities

- Should be data driven

- 2+years of people management experience. Should have managed 5+ employees

Good to have:

- Exposure to retail environment/amazon.in in Business operations domain or large service industry like insurance , telecom etc

- Process certifications such as Six Sigma/ Kaizen