Job Description
Team Management (Supervisor and Technical Guidance) :
- Drives ETP's overall mission to deliver First time right Quality Software and Services to customers
- Directly manages the QA and QC Team
- Responsible for hiring, training and driving performance from team members as well as cross functional stakeholders
Process Management :
- Works closely with Projects team, Customer Support, R&D team and users to execute an action plan to improve software quality.
- Maintains quality consistency throughout the SDLC
- Tracks critical bottlenecks to first time right quality
- Build Quality Metrics for all departments and own SQA Audits
Quality Management :
- Establish and maintain a quality policy for all ETP products and services
- Ensures the functionality and effectiveness of essential tools required for testing
- Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments.
- Establish policy for end user experience on all applications.
- Create performance benchmark for customer facing applications.
Desired Skills and Experience :
- Bachelor's degree in computer science, engineering or related discipline.
- 18-20 years of software quality assurance experience, to include a minimum of 7+ years in a lead role or management position.
- Excellent problem solving, interpersonal communication and project management skills a must.
- Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner.
- Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
- Strong understanding of different software development life cycles (waterfall, Agile) and contemporary software quality assurance processes and automated tools.
- Must be extremely detail-oriented with respect to documentation and communication.
- Should have Quality Certification in ISO and Six Sigma
- Should have driven the SQA initiative
- Should have elevated organizations to CMMI level 3 or above
- Familiarity with one or more scripting/programming languages and/or tools such as: Java, J2EE, MSSQL, My SQL, AI is a big plus
Location: Mumbai, India
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