Ethics Express - Operational Specialist

Ops Specialist:

- Building and maintaining profitable relationships with key customers.

- Resolving Operation complaints quickly and efficiently.

- Meeting with managers in the organization to plan strategically.

- Understanding key customer individual needs and addressing these.

- Maintain and preparation of MIS Report

- Communicate with Hub & Branch to ensure prompt pick-up and delivery of shipments

- Arrange same-day deliveries whenever possible

- Track and analyze mis-shipments to ensure they dont occur again

- Ensure quality of all services and processes within the facility

- Maintain the POD copy

- Follow the Company SOP

- Monitoring shipments, costs, timelines, and productivity.

- Addressing and resolving DEPS cases

- Liaising and negotiating with vendors and courier partners.

- To maintain and manage harmonious relationships with the vendors.

- Analysis of the data reports to identify performance bottlenecks and improve performance

- Establish and optimize delivery routes and schedules to ensure on-time deliveries.

- Analyze customer orders, assess order volume, and plan for peak delivery times.

- Monitor and manage the performance of courier services, identifying areas for improvement and implementing corrective action plans when necessary.

- Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.

- Track and report performance data and key performance indicators (KPIs) to upper management.

- Monitor courier performance, analyze KPIs, and identify opportunities to improve delivery time and cost.

- Ensure compliance with local, state, and federal transportation laws and regulations.

- Perform Any Other Related Tasks As Required