ERP Business Analyst - Supply Chain Management

A customer facing, IT role with global scope, supporting users of an Oracle Fusion ERP platform (People Connect). The incumbent in this role will be required to liaise with the system users and business representatives, as well as system development and support teams to identify, progress and deliver value added change.

The Business Analyst for Supply Chain Management will focus specifically on those Oracle modules used to support the group's materials management and manufacturing operations - Order Management, Inventory, Supply Chain Planning, Quality Assurance, etc. The Business Analyst directly supports the business users and stakeholders in the relevant function, seeking to identify, priorities and implement both process and system improvements. Where ERP functions and the supported processes overlap or interface with other areas or systems, the Business Analyst will also provide appropriate levels of support to their counterparts and peers with responsibilities for those related functions.

KEY ACTIVITIES

- Identify& review business process opportunities, assist business stakeholders in documenting As-Is and To-Be process flows.

- Act as a key point of contact and specialist knowledge resource for ERP users and stakeholders in the supported functional area.

- Delivery of configuration and design documentation

- Functional set up of Oracle SCM modules (Supply Chain Planning / Order Management / Inventory / Manufacturing / Procurement / etc)

- Provide guidance, instructions and assistance to peers deploying related applications, changes, interfaces or processes.

- Provide input and support for both UAT and URT, working with Business Process Owners to prepare and execute effective test scenarios and scripts.

- Support Knowledge Transfer efforts, including delivery of end user training for new deployments / newly released functionality.

- Build, develop and maintain constructive working relationships with Business and IT stakeholders.

- Promote an awareness of OTBI capabilities and foster increased up-take of this reporting tool.

- Ensure that both day-to-day and long-term business priorities are effectively communicated to development and support teams.

- Be directly involved in new ERP deployments, working with the System Integrator to ensure a positive outcome for future roll-outs.

- Communicate effectively with a variety of technical and non-technical audiences.

- Work with Business Process Owners to ensure that business requirements are properly understood, documented and communicated, using meetings, workshops, etc

- Work closely with the Change& Release Analyst and the Test Coordinator to ensure effective deployment of changes.

- Follow the relevant Change Process to ensure change deployments meet Compliance team expectations.

- Participate in on-going training& development

- Establish and maintain a positive working relationship with Domain ERP System Analysts

- Establish & maintain positive working relationships with domain Business Process Owners, Key Users and other relevant stakeholders

- Provide guidance and instructions and assist peers with new ERP related applications interfaces and processes.

- Provide Knowledge Transfer documentation, Training and assistance to key users and end users as required

- Participate in reviews, validations and developments of functional specifications

- Assists/provide guidance to the end users in testing phases as required

QUALIFICATIONS (professional, technical, academic)

PERSON SPECIFICATION

Essential:

- Relevant industry experience in the relevant domain (Supply Chain Planning / Order Management / Inventory / Manufacturing / Procurement / etc)

- Oracle Fusion experience and / or appropriate technical qualification / certification

- Experience in an analytical role

- Customer service / client facing experience

- Facilitation skills (workshops, scenario building)

- Demonstrable business process knowledge/skills including process flows and best practice

- Experience in delivering end-user training

- Fluent in English

Nice to have:

- Fluent in French

- Formal Oracle training in one or more domains

- Appropriate ERP domain qualification

- Experience with OTBI / BI Publisher, including Subject Area design and deployment

EXPERIENCE/SKILLS/KNOWLEDGE

Essential:

- Logical and analytical thinking

- Ability to work under pressure to meet deadlines

- Planning, prioritizing and time management skills

- Effective communication skills; able to communicate effectively with stakeholders at all levels in the business.

- Willingness to challenge the status quo, negotiate, persuade and influence change in the business.

- Energetic and enthusiastic with a can-do attitude; tenacious and resilient

- Self-motivated, requiring minimal direct supervision

- Customer service / client facing experience

- Demonstrable business process knowledge/skills including process flows and best practice

- At least 2 years' experience in business support within a tier 2 multi-site ERP environment

- Demonstrable skills working with MS Office productivity tools, including PowerPoint, Excel, Word, Teams, SharePoint, Power BI.