Epsilon - Project Manager - Marketing Tech Delivery

Job title

Project Manager, (Manage) - Marketing Tech Delivery

Summary (short description)

Support key client account teams; and project manage compelling digital solutions in support of overall business growth and revenue targets. Will provide strategic support to Account delivery leaders; and ensure seamless high quality delivery of marketing solutions. First point of escalation for Digital Accounts that are executed from India. Engage with Client Delivery and Markets teams to identify market trends, best practices, and new solutions that should be considered and/or applied. Establish and cultivate a culture of test and learn, continually identifying new ideas with an eye on improving the customer experience and business success metrics.

Duties and responsibilities - 

- Manage seamless delivery of digital marketing projects across multiple Client accounts

- Create/Evaluate Project Plans and monitor Project progress and Delivery quality

- Strong Stakeholder management through Reporting and Governance

- Devise frameworks/guidelines/quality checklists to ensure quality of the service provided.

- Lead the resolution of escalated issues/ challenges/ and escalate appropriately.

- Ensure process adherence and quality of service by implementing service and quality metrics

- Participate/contribute in technical design and architecture meetings with clients and internal stakeholders to design the systems that will meet business requirements

- Collaborate effectively with the US account teams to identify the right fitment for key roles

- Provide oversight and monitor overall account - health- for book of business from a delivery and quality standpoint

- Troubleshoot project issues with Account Management and engage appropriate resources as needed

- Proactively work to improve delivery quality, repeatability and on-time delivery of key projects as part of both project work and/or strategic company initiatives

- Enhance India office credibility

Qualifications

Minimum qualifications

- 4-year Marketing, Computer Science, or similar degree or comparable experience

- 10+ years professional experience in IT Service industry.

- Have strong problem solving and negotiation skills in a client-facing environment

- Up to date knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc) and Digital Content Management products

- Experience in Delivery Leadership on Digital Transformation engagements

- Be proficient in the development cycle - SDLC - waterfall and Agile methodologies

- Proven success influencing and working with people effectively across Horizontal (ex: Practices, CoEs) and Vertical (ex: industry) company groups

- Strong Presentation and Communication skills

- Ability to influence and/or implement tools (Jira, Relay, etc.) and processes for efficient delivery of engagements out of India

- Solid understanding of omni-channel customer journey and the role of various solution options in attracting, engaging and retaining customers

- Ability to interpret stable and emerging trends to guide areas to deepen Epsilon competencies.

- Have the ability to work effectively under significant deadline pressure