Summary (short description)  The Process Lead is a part of Delivery Excellence organization. The individual in this role will be responsible for implementation of defined processes within Delivery accounts. Responsible for training teams on the quality and process standards of Epsilon. Responsible for setting up measurement frameworks for performance management of account delivery within accounts  Duties and responsibilities :   - Drive implementation of process, methodologies and manage transition and mobilization of projects to standard operations.  - Responsible for the creation and/or maintenance of process documents and SOPs including knowledge transfer documentation, requisite approvals   - Review project delivery status across accounts and report best practices and lessons learnt  - Implement content around Managed Delivery principles along with US client delivery teams.  - Identification of the processes in the organization where inappropriate mechanism is used to achieve an outcome which leads to high operational costs and increased turnaround time.  Qualifications & Experience :   Essential :   - Graduate degree in engineering, MBA or statistical analysis background would be a plus.  - 6-8 years professional experience and a strong comfort with the IT service/product engineering industry.  - Strong skills and demonstrated experience in successfully driving initiatives across multiple departments and stakeholders with ability to effectively communicate with diverse groups.  Competencies :   - Ability to thrive in a complex matrix environment on multiple priorities under pressure  - Strong communication skills to work with multiple internal clients  - Should have excellent written/verbal communication skills, ability to interact and negotiate with senior managers and account leaders  - Hands on experience on standards and framework such as CMMI, ISO 9001, ITIL desirable  - Internal Auditor certified  - Ability to manage quality and process compliance over a large cross section of projects.

Bangalore

Epsilon - Process Lead - Delivery Excellence - IT Service/Product Engineering  

Epsilon - Process Lead - Delivery Excellence - IT Service/Product Engineering   ,Job Description for Epsilon - Process Lead - Delivery Excellence - IT Service/Product Engineering   in Epsilon in  Bangalore for (7-9) years of experience. Apply Now!

Job Description for Epsilon - Process Lead - Delivery Excellence - IT Service/Product Engineering   in Epsilon in  Bangalore for (7-9) years of experience. Apply Now!