Enterprise Head - Service Assurance - Fixed Line

Role :

- Enterprise Head - Service Assurance - Corporate is primarily responsible for PAN India customer service experience which translates in to growth, expansion and up-sell within customers.

- Responsible for revenue retention and ensure minimal service deactivation.

- Acts as bridge between Network reality and Customer expectation.

Desired Profile :

- 10+ years experience in Fixed line customer service / service assurance, managing enterprise customers.

- Technical understanding of Fixed line products.