Enterprise Customer Success Manager - B2B SaaS

Role & Responsibilities:

- Manage a portfolio of 25-30 enterprise clients, taking complete ownership of their success journey from onboarding to renewal.

- Build strong, trust-based relationships with key stakeholders across client organizations, understanding their unique needs and challenges.

- Proactively identify opportunities for growth and value expansion, tailoring solutions and strategies to maximize client ROI.

- Onboard new clients seamlessly with the help of the Implementation team, ensuring they understand and leverage the full potential of the clients platform.

- Provide ongoing technical and strategic guidance, troubleshooting issues, and offering expert advice to optimize platform usage.

- Track key performance indicators (KPIs) and report on client progress, identifying areas for improvement and collaborating with internal teams to implement solutions.

- Work closely with cross-functional teams - Sales, Product, and Support to ensure a unified client experience.

- Stay abreast of industry trends and best practices, continuously seeking new ways to enhance client value and satisfaction.

Requirements:

- 4+ years of experience as a Customer Success Manager in the B2B SaaS space.

- Proven track record of delivering value to clients and driving measurable success.

- Deep understanding of the Enterprise sales cycle and the unique challenges faced by large organizations.

- Strong communication, interpersonal, and relationship-building skills.

- Ability to work independently and manage multiple priorities effectively.

- Passion for technology and a strong desire to learn and adapt in a fast-paced environment

- Excellent analytical and problem-solving skills.

- Brownie points if you have: Experience in the B2B manufacturing industry