Enterprise Community Facilitator

Enterprise Community Facilitator

Company:

ThoughtWorks is not your typical company. Talented and principled people who are passionate about software, come together because they want to do something amazing. Amazing work for our clients is the front line and we want to revolutionise the way the industry works while being a role model for socially responsible business. You can see more here:www.thoughtworks.com

You can also get to know a little more about who we are and what we do at ThoughtWorks by going through couple of these blogposts:

- Roy's Social Experiment - http://martinfowler.com/bliki/RoysSocialExperiment.html

- More than Software: Integrating Economics, Product, and Social Responsibility - http://jimhighsmith.com/2012/06/29/more-than-software-integrating-economics-product-and-social-responsibility/

Role: Enterprise Community Facilitator

Anyone from backgrounds such as: knowledge management, community management/facilitation, product marketing, product evangelist, social media evangelist

Responsibilities:

- Evangelise the utility of myThoughtWorks - our social business and collaboration platform

- Be the "go-to person" for some of the questions around how best to use the platform for projects, communities etc.,

- Facilitate a global community of community managers and make sure that good practices in community management get cross-pollinated across multiple global communities.

- Keep an eye out for key learning in the community so you can surface this and make it visible and explicit for everyone.

- Work closely with client services teams in various regions and to build knowledge about bids, clients, engagements and domains.

- Consult with the business on learning, capabilities and business problems that we can solve with social software and related approaches.

- Proactively push relevant knowledge artifacts, existing bid documents and case studies etc., to bid teams.

- Promote/push interesting/useful content that people share (blogs, documents etc) by using social features on myThoughtWorks.

- Act as a project journalist and interview key people in projects on technologies being used/good practices etc.,

- Constantly monitor conversations across multiple communities and help summarise key discussions with community leads.

- Add metadata to content after the fact.

- Urge individuals to contribute knowledge based on their role.

Key Skills/Experience:

- 3-5 years in the KM/Collaboration/Community Management space - this is not a rule though

- Should be intensely passionate about social media and it's implications on knowledge work

- Should have a good "digital footprint" on the Internet - you blog, tweet etc.,

- Should have reasonable exposure to enterprise 2.0/social business platforms - Any relevant experience with platforms like SocialText, Google Apps, Jive, Atlassian Confluence etc., will come in handy

- Should be self-driven and comfortable working in an intensely opinionated work environment

Role is based out of India. Send across your CV to me at nikhilrn@thoughtworks.com if you are interested.