Enterprise Account Manager - SaaS

Enterprise Account Manager

Roles and Responsibilities:

- Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.

- Work collaboratively with cross-functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs

- Identify opportunities for upselling and cross-selling to existing customers across C-suite level

- Develop and execute account plans that align with the client's objectives

- Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction

- Contract Negotiation & deal closing to maximize profits

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts.

- Assist with challenging client requests or issue escalations as needed

Skills Required:

- Master's Degree from a reputed institute with solid experience of 8+ years in Enterprise Account Management

- Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role

- Proven track record of managing client relationships and delivering exceptional service

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

- Experience with SaaS or enterprises based products would be great

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

- Solid experience with CRM software and MS Office (particularly MS Excel)

- Excellent listening, negotiation and presentation abilities

- Strong communication and interpersonal skills

- Excellent organizational and time management skills

- Ability to work independently and as part of a team

- Ability to work in a fast-paced, dynamic environment

- Strong problem-solving skills and the ability to think creatively

- Willingness to travel as needed to meet with clients.

Hiring Location: Noida (work from office)

Work Mode: Onsite

Must have: candidate should have experience in similar industry/ domain