Enterprise Account Manager - IT

Enterprise Account Manager

Job description :

- Responsible for one or more strategic customers

- Be a Trusted Adviser and "Talk Business"

- Deal with LOB, Executive Level

- Establish powerful long term relationships

- Orchestrate and be integral to the Virtual Account Team

- Sell / Organize sales of the complete portfolio

- To Achieve Our Vision (Innovation)

- P/L responsibility for all consulting projects in the relevant customer

- Sponsor of projects

- Effective management of the relevant partners

- Customer satisfaction and references

- E.g. client satisfaction, mix of portfolio sold, generation of reference projects

- Conducts project reviews / quality reviews of projects

- Drives changes to increase satisfaction rates as determined by FS Practices and multiple organizations

- Leads member involvement top down

- Rewards positive knowledge sharing behavior

- Enhances KM Practice efforts along Practice Lifecycle

- Sets up sub-topic expert groups and assigns leads for each expert group

- Customer/Partner Interactions

- Manage client relationships in a complex client organization

- Coordinate executive or c-level level communication