AM Operations (Computer Hardware Domain compulsory) Result driven professional with experience in client management, operations management, and knowledge management. Process and Project Management : - Ensuring all client and internal SLAs are met on time. - Manpower planning to ensure optimal resource allocation aligned to cost targets. - Ensure all relevant data / reports are gathered, recorded and delivered to client as agreed targets and SLAs. - Execute project plans and provide regular updates in meetings &amp; highlight risks &amp; opportunities. People Management : - Manage Recruitment and ensure people development through mentoring and grooming and creating environment that sustains and encourage high performance; motivating teams in optimising their contribution levels. - Succession planning to mitigate impact of attrition. Knowledge Management : - Develop and maintain growth plans for teams to scale competency across various processes - Back-up planning through cross training to ensure load balancing - Drive skill development plans for existing resource pool Client Engagement : - Managing customer centric operations &amp; ensuring customer satisfaction by achieving organisational delivery &amp; service quality norms with the help of various innovations - Attending to clients (individuals/corporate clients) concerns &amp; complaints and undertaking steps for effectively resolving them - Maintaining cordial relations with customers to sustain the profitability with the help of business process optimization - Produce Business Review presentations summarising reports, graphs, charts and highlighting initiatives and recommendations for driving change and improvements to business systems

Pune

Entercoms - Assistant Manager - Operations - Computer Hardware Domain 

Entercoms - Assistant Manager - Operations - Computer Hardware Domain  ,Job Description for Entercoms - Assistant Manager - Operations - Computer Hardware Domain  in Entercoms in  Pune for (7-11) years of experience. Apply Now!

Job Description for Entercoms - Assistant Manager - Operations - Computer Hardware Domain  in Entercoms in  Pune for (7-11) years of experience. Apply Now!