Engagement Manager - SaaS

Responsibilities :

- Candidates working in ADTECH, MARTECH and SAAS based organizations will be preferred.

- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development

- Own Enterprise Customer on-boarding and lifecycle journey

- Provide relevant CRM and mobile marketing automation expertise to Customers

- Build and manage CXO level relationships with client stakeholders

- Identify up-sell and cross-sell opportunities from existing accounts

- Monitor risky accounts and proactively take action to achieve success

- Collaborate with sales team to support sales efforts

- Collaborate with product team to communicate customers- needs and help design an ideal offering

- Launch and manage new customer success improvement initiatives

- Attend and present at conferences, events and webinars

- Designing an amazing and memorable customer experience

Karnika