Engagement Manager - Analytics

Job Description:

To be accountable for designated client delivery centers within the Analytics vertical. To set, prioritize objectives and manage internal resources to achieve high levels of customer satisfaction, employee morale and targeted financial results.

Responsibilities:

- Overall responsibility for designated delivery center at India.

- Share the vision of the executive team with analytics managers.

- Define standard metrics and KPIs for all delivery centers and set up processes to measure them.

- Develop the current year tactical plan for the designated delivery center.

- Participate as required in RFPs and visits from new customers.

- Ensure that service line delivery meets regulatory and other compliance requirements, including information security and customer expectations.

- Conduct meetings with delivery managers to ensure that management team co-ordinates effectively and that problems are identified and resolved to avoid service failures.

- Ensure consistent customer satisfaction initiatives in the service line in coordination with delivery managers.

- Derive consistent productivity gains through creating and re-engineering processes, technology enhancements, seat utilization and cross-training across the service line.

- Mentor team development and ensure succession planning for key positions.

- Participate in the staffing, recruiting and training plans to meet customer service levels and the service line growth targets.

- Ensure best practices are shared between global and local operations.

Qualifications:

- MBA Marketing & Strategy) from a premier institute

Experience

- 6-7 years of experience in hard core Analytics .

- Sales & Marketing Analytics/analytics in retail and/or consumer goods sectors.

- Combination of technical know-how and practical business acumen.

Desired Skills:

- Proven management and leadership qualities.

- Highly organized and systematic approach to work.

- Professional approach to problem solving.

- Team player.

- Ability to adapt to changing business priorities and to think strategically.

- Excellent verbal and written communication skills.

- Excellent presentation skills.

- Effective time management skills.

- Coaching, mentoring and people development skills.

Interested candidates can send in your resume to mehnaz.amjad@denuosource.com