Engagement Head - IT

Engagement Head Large

- Being the face of TechM, at client premise, responsible for delivery assurance for all the programs and close customer interactions.

- To manage multiple complex customer programs from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.

- Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.

- Responsible for delivery operations that includes Master Incident Management.

- Responsible for ADMS, AMS, Infra Management & Security management for the programs.

- Ensure that all customer feedback processes are completed on time.

- Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.

- Influence customer perception positively and contribute to relationship management and drive account farming.

- Provide overall Technical/ Functional/ Management guidance to the team.