Engagement Head - Data Center/IT Infra/NOC

We are looking for a matured Data Center, IT Infrastructure, NOC professional having 12+ years experience in a customer facing role. The brief job description is given below:

Job Description:

- Experience in handling Datacenter IT operations & NOC, Preferably Service provider experience

- Experience in managing IT infrastructure services, Preferably hands-on experience of IT managed services

- Good Technical understanding of Server, Operating Systems, Backup, Storage, Databases, Network and Security technologies.

- SLA Management & reporting for customers

- Responsible for P&L of different customer accounts

- Ensuring timely response & resolution for customer raised incidents/requests

- Capability to handle multi-vendor environment

- Responsible for developing competency for team, defining KPIs and Performance Measurement System for team

- Good communication skill & Customer interaction

- Keep team motivated and ability to deliver results under pressure

- Strong people management skills

- Strong team management/leadership skills, Providing managerial and technical leadership for the team

- Proficiency in managing large technical teams, Preferably managed 75+ size teams

- Good understanding of IT processes and frameworks like ITIL

- Experience of working with monitoring system

- Capable of handling internal/external Audits

Educational Qualification:

- B.E./B.Tech or Diploma with 12-15 Yrs. Experience of which recent 3-5 years must be in leadership roles and leading an overall team size of 75+.

Certifications Preferred:

- ITIL, PMP