Endurance - Manager - Compliance Operations

The Compliance Operations Manager is part of the Compliance & Ethics team, which is responsible for the creation and management of Endurance International Group's compliance & ethics programs. The Compliance Operations Manager is responsible for oversight of various compliance operations processes and day-to-day management of the compliance analysts performing operations duties. This role will work with Compliance Managers on a day-to-day basis to ensure adequate and effective compliance operations.

Responsibilities

- Responsible for designing and implementing effective and efficient procedures to support operations processes; responsible for designing and delivering related reporting

- Provide leadership, feedback, and coaching to a team of highly-specialized compliance analysts in multiple locations and advocate on their behalf where appropriate

- Develop and maintain documentation of workflows, standard practices, procedures, and job aids to support compliant operations

- Develop and maintain a training curriculum to ensure standardization of knowledge and procedures among team members

- Identify weaknesses and help improve existing processes or develop new processes to keep compliance operations as effective and efficient as possible

- Document and communicate compliance risks and identify opportunities for improvement

- Collaborate with Compliance Managers to identify and support the implementation of workflow and process improvements to maximize quality, efficiency, and cost-effectiveness of team

Other duties as assigned :

Requirements :

- Master degree or equivalent work experience

- 5+ years of operations experience, preferably in compliance & ethics- or policy-related fields

- 3+ years of experience managing multiple direct reports in multiple locations

- Fluent knowledge of resource management and planning

Skills and Abilities :

- Proven track record of managing personnel and coaching them to improved performance 1

- Ability to effectively and professionally communicate at different levels of the organization and with personnel in other locations, both verbally and in writing

- Demonstrated decision-making skills

- Ability to work with remote teams and across time zones to develop strategies and foster a cohesive team and environment

- Ability to balance attention to detail with need to make swift decisions

- Develop training and mentoring opportunities to assist the operations team in carrying out their work effectively and efficiently

- Demonstrate good judgment, problem-solving and analytical skills

- Positive self-starter who possesses strong interpersonal skills, attention to detail, and independent evaluation skills

- Ability to multi-task and prioritize in a fast-paced environment

- Positive attitude and a good team player

- Expert proficiency with Microsoft Word and Excel, at least intermediate proficiency with other Microsoft Office Suite programs and Google Suite programs

- Committed to delivering high-quality customer service to both internal and external customers

- Demonstrate composure, resilience, adaptability, and urgency as internal needs and regulatory needs change

- Operate with professionalism, discretion, and integrity