ERUDITUS / EMERITUS is a Singapore based EdTech Company - offers Executive&nbsp;Education programs in collaboration with top notch Universities across the world&nbsp;like MIT Sloan, Columbia Business School, London Business School, Tuck At&nbsp;Dartmouth, Harvard, Berkeley, IIM's and the likes Visit our website : https:\\emeritus.org https:\\www.eruditus.com We are looking for an experienced Leader for Service Delivery of Learning&nbsp;Operations to organize and oversee the daily operations at Emeritus. You will be&nbsp;the one to ensure that our business is well-coordinated and productive by&nbsp;effectively managing its existing systems, developing new systems as new products&nbsp;evolve, and coaching its people. The area of responsibility for this role is very wide and thus requires thorough&nbsp;knowledge of multiple processes including admissions, customer support and LMS&nbsp;management. The ideal candidate must be competent and able to plan for many&nbsp;kinds of operational activities as well as create new ones. He/She must be an&nbsp;excellent leader who can discover the most efficient and effective ways to run the&nbsp;business using a data-driven approach. The goal is to safeguard and augment the efficiency and effectiveness of the&nbsp;company's operations to facilitate accelerating development and long-term&nbsp;success. Requirements : - 15 yrs of minimum experience in Services/ Operations vertical with Six Sigma certified - Leader who can drive large multiple processes/operations across departments at ease, which include admissions, customer support and LMS management - Manage front end and back end team - Non-voice process (Email, Chat, Social Media) and Voice Process (global support) - Excellent Program Management and Analytics skills

Mumbai

Emeritus - Head - Service Delivery 

Emeritus - Head - Service Delivery  ,Job Description for Emeritus - Head - Service Delivery  in Emeritus in  Mumbai for (15-20) years of experience. Apply Now!

Job Description for Emeritus - Head - Service Delivery  in Emeritus in  Mumbai for (15-20) years of experience. Apply Now!