Emeritus - Director - Custom Programs - P&L Role

The Director of Custom programs is responsible for designing and delivering customized executive education programs for Corporates. The major responsibilities include:

1. Manage the P&L of the custom program vertical

2. Lead the design and development of exec-ed programs as per client requirements

3. Coordinate with stakeholders for effective delivery and follow-up of programs

Core Responsibilities

P&L Leader: in driving the profitability of the custom program vertical

- Collaborate with the business development team in client conversations and crafting winning proposals for customized learning journeys for clients

- Liaise with faculty to recruit the most apt person for delivering the learning experience

- Lead the program coordination team in delivering a superior program experience, with an eye on cost drivers.

- Follow-up with Client, post program, to ensure the ROI of the program

Program Design: conceptualize and design a world-class exec-ed programs for our Clients.

- Thoroughly understand the learning requirements of a Client through detailed needs assessments and questionnaires; grasp the competencies to be addressed

- Incorporate varied learning pedagogies to provide a holistic learning experience

- Identify and dialogue with faculty to include the apt frameworks/cases to address client needs.

- Iterate with client on the design and conclude on the learning outcomes from the program

- Design for different learning styles and approaches, and create innovative solutions

- Design communication for participant engagement

People Management: manage multiple working relationships inside and outside the organization

- Work with BD team in engaging the client and coming up with design proposals

- Interface with senior client contacts: HR heads, CXOs in collating learning requirements and discussing the proposals

- Collaborate with faculty to ensure design and delivery are aligned

- Coordinate with the logistics/ delivery team so that classroom/virtual modules are delivered as planned

- Incorporate feedback from various stakeholders across the organization

- Update the client with regular communication through all phases of the learning journey

Implementation and Execution: be responsible for delivering the experience

- Ensure the logistics of faculty travel, accommodation, venue, licenses, learning aids are

- Timely release of content, material, assignments

- Communicate with the participants and clients on program logistics and address issues in the process

Thought Leader: in learning journey design and implementation

- Have the Knowledge of competency models and how training programs can address competency gaps

- Understand various learning frameworks and leadership instruments

- Has Experience in exec-ed program delivery and measuring RoI of training programs

Project Planning: plan, execute and deliver top quality courses within the required deadline

- Manage and ensure all aspects of program design and delivery, with the support of relevant teams

- Create and track a project plan

- Ensure top quality standards are met at every stage of the process

- Create processes to improve efficiency

The key performance indicators for this role will be:

- Success of proposals won

- Positive feedback from participants, clients and faculty

- Repeat business from a client

- Ongoing program design and improvements

Role Requirements

The Director needs to exhibit the following characteristics:

- Have keen interest and curiosity for management topics/subjects

- Possess excellent client relationship skills and interact with senior management and faculty with ease and poise

- Have passion for learning and impact of learning programs

- Be eager to learn and apply new skills in a fast-paced dynamic environment

- Be flexible to travel extensively

- Have good listening and analytical skills

- A pleasant person who is enjoyable to interact with

Qualifications and Skills

- 10+ years of solid experience in the field of L&D Consulting and/or design and development of executive education (custom programs)

- Top skills: Talent Development frameworks, Leadership/Management Development program design, Competency framework design, Customized learning journeys, Learning program delivery

- Adept in understanding and measuring the outcomes of various learning pedagogies

- Demonstration of excellent design thinking and creativity skills

- Experience working with or in HR/L&D on leadership and organizational development.

- Excellent proposal writing, written and oral skills

- Strong people, managerial and collaboration skills

- Preferred: MBA from a reputed B-school, International experience

- Good to have: keen interest in physical fitness and an active life outside of work