EMB - Technical Project Delivery Manager

Who We Are:

Expand My Business (EMB) is Asias largest B2B managed marketplace for digital services, serving clients globally across three core categories: IT Development, Marketing, and Resource Augmentation.

We are backed by top global investors including Alphawave Global, DST Global, Chiratae, and Tanglin and we raised $17Mn as part of series A. We are the one-stop solution for businesses aiming to transform and expand digitally. Our platform is designed to facilitate service discovery, assist end users in making informed decisions, and bridge the gap between project execution and timely delivery.

EMB provides a reliable safety net for businesses struggling to find trustworthy agencies

Our Verticals:

- IT Development

- Resource Augmentation

- Digital Marketing

Job Overview:

The Technical Project Delivery Manager plays a pivotal role in overseeing the end-to-end delivery of high-value technical projects. This position is responsible for coordinating crossfunctional teams, managing project timelines, budgets, and resources, and ensuring that technical solutions align with business objectives. In addition to project management, this role involves maintaining strong client relationships, identifying opportunities for additional services, and ensuring client satisfaction through exceptional service delivery.

The ideal candidate will possess a blend of technical knowledge, leadership abilities, and excellent communication skills to effectively manage and deliver complex projects. They will be adept at navigating challenges, mitigating risks, and driving projects to successful completion within budget and

on schedule. This role demands a proactive approach to both project management and account management, ensuring that client needs are met and exceeded

Responsibilities:

Project Planning and Management:

- Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation in coordination with stakeholders.

- Define project milestones and success criteria.

- Manage the delivery of technical projects ranging from $50,000 to $500,000

Execution and Monitoring:

- Manage day-to-day project activities and ensure project deliverables are on schedule.

- Monitor project progress and make adjustments as necessary to ensure successful completion.

- Conduct regular status meetings with partners and clients.

- Partnering with developers and managing sprint processes throughout the development lifecycle.

Risk Management:

- Identify and manage project risks and issues. Develop mitigation plans and escalate issues when necessary.

- Ensure project documentation is complete and up-to-date.

Stakeholder Communication:

- Act as the primary point of contact for project stakeholders and provide regular updates to stakeholders on project status, risks, and issues

Customer Satisfaction:

- Strive to exceed customer expectations by delivering outstanding service and support.

- Gather and act on client feedback to continuously improve service delivery. Develop and maintain strong, positive relationships with clients, ensuring their satisfaction and loyalty.

Quality Assurance:

- Ensure that all projects are delivered with high quality and meet the defined requirements and oversee quality control measures.

- Conduct post-project evaluations to identify successful and unsuccessful project elements.

Account Management:

- Build and maintain strong, long-lasting client relationships.

- Serve as the lead point of contact for all client account management matters.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Identify opportunities to grow business with existing clients by understanding their needs and proposing appropriate solutions.

- Develop and execute strategies to cross-sell and up-sell additional services and solutions.

Timely Delivery:

- Ensure all projects are delivered on time, meeting or exceeding deadlines.

- Implement strategies to avoid delays and address any timerelated issues promptly.

- Maintain a focus on efficiency and effectiveness throughout the project lifecycle.

Financial Management:

- Manage project budgets, ensuring cost-effective resource allocation.

- Monitor project financials and ensure projects are completed within budget.

- Prepare financial reports and forecasts for upper management.

Who Are You:

- Strong leadership skills with the ability to inspire and motivate teams to achieve exceptional results.

- Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively with clients at all levels.

- Strategic thinker with a results-oriented mindset and the ability to drive initiatives forward in a fast-paced environment.

- Demonstrated ability to analyze data, identify trends, and make informed decisions to optimize processes and drive business growth.

- Proven ability to multitask, prioritize responsibilities, and meet deadlines in a dynamic and demanding environment

- Possesses astute business acumen and analytical powers, complemented by exceptional articulation skills.

Preferred Professional Experience:

- Bachelors degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.

- Masters degree or PMP certification is a plus.

- Minimum of 5 years of experience as a Project Manager in a technical environment.

- Demonstrated experience in managing software development or IT infrastructure projects.

- Experience in account management and developing client relationships. Knowledge of programming languages, databases, and other technical aspects is advantageous.

- Strong understanding of the software development life cycle (SDLC) and project management methodologies (e.g., Agile, Scrum, Waterfall).

- Familiarity with project management tools (e.g., JIRA, Asana, etc.)

What You Can Expect:

- A dynamic and collaborative work culture with great ownership opportunities.

- A robust ecosystem with cross-industry work. Possibilities

- An environment driven by the doer mindset and high performance.

- Working with some of the most innovative and successful individuals across sectors.

- Interacting and working closely with a diverse and experienced leadership team.

- Collaborating with global entities to offer time and costefficient solutions.