Ellaserv - Operations Specialist

Operations Specialist

Responsibilities:

Operational Support:

- Provide administrative and operational support to various departments within the organization.

- Manage and maintain accurate records, databases, and reports.

- Coordinate and schedule meetings, appointments, and travel arrangements.

- Assist with the onboarding and training of new employees.

- Manage office supplies and equipment.

- Ensure compliance with company policies and procedures.

Process Improvement:

- Identify and analyze operational bottlenecks and inefficiencies.

- Develop and implement process improvement initiatives to enhance efficiency and productivity.

- Streamline workflows and procedures to improve operational effectiveness.

- Document and maintain updated process flowcharts and manuals.

Data Analysis and Reporting:

- Collect, analyze, and interpret data to identify trends and patterns.

- Prepare reports and dashboards to track key performance indicators (KPIs).

- Provide data-driven insights to support decision-making.

Project Management:

- Assist in the planning and execution of operational projects.

- Track project progress, identify and resolve roadblocks.

- Ensure timely completion of projects within budget and scope.

Cross-functional Collaboration:

- Collaborate effectively with colleagues across different departments.

- Build and maintain strong relationships with internal and external stakeholders.

- Communicate effectively both verbally and in writing.

Qualifications:

- Degree in Business Administration, Operations Management, or a related field.

- 3-5 years of experience in an operations or administrative role.

- Strong analytical and problem-solving skills.

- Excellent organizational and time-management skills.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Experience with CRM software (e.g., Salesforce) is a plus.

- Strong attention to detail and accuracy.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- A proactive and results-oriented approach