Eli India - Senior Operations Manager

Eli is a globally diversified group working in different sectors / industries i.e. Healthcare, Market Research, Financial Services, Media & Publications, and Insurance

Our affiliate Company for which we are hiring:

AAPC :

AAPC was founded in 1988 to provide education and professional certification to physician-based medical coders and to elevate the standards of coding by providing training, certification, networking, and job opportunities. Since then, AAPC has grown to over 165,000 members worldwide and offers 32 certifications encompassing the entire business side of healthcare, including professional service coding ( CPC- ), professional billing (CPB- ), medical auditing (CPMA- ), clinical documentation (CDEO- ), medical compliance (CPCO- ), and physician practice management (CPPM- )

AAPC offers superior training for all stages of a healthcare career, whether it be those new to the business of healthcare or experienced medical professionals seeking to advance with the latest industry trends.

https://www.aapc.com/

Job title : Senior Operations Manager

Job Location : Noida

Qualification: MBA/PGDM

Shift Timings : 1:00 pm to 10:00 pm

Duties and responsibilities :

The Senior Manager will be responsible for the leadership and strategic and operational support of all employees in our Noida location. This position will require a strong Management background, experience of driving forward strategic initiatives for a software development company and a demonstrated ability to effectively partner with business leaders on a global level.

- Partnership - Liaison between AAPC and Eli for strategic and tactical initiatives

- Policies development & documentation - Manages/creates policies specific to AAPC IT

- Employee Development - Responsible for our Professional Development Program and managing, tracking and helping employees work on Career Paths

- Compliance Management - Manages or facilitates employee disputes/complaints, benefit or payroll issues/questions, facility requests/issues, disciplinary plans, etc.

- Compensation & Review - Manages quarterly and yearly performance review process

- Recruiting & Staffing - Works closely with Eli HR/Admin for AAPC Recruitment activities and hiring decisions

- Onboarding - Facilitates New Hire training and onboarding for AAPC with Eli HR and department heads

- Off boarding - Responsible for conducting and analyzing exit interviews and recommending changes

- Office Management - Liaison between AAPC and building management

- Employee Retention - Responsible for employee engagement and retention programs

Key Skills:

- Solid working knowledge of core management concepts like competency mapping, Rewards and Recognition, employee onboarding, training, performance management, attrition calculation and grievance handling

- In-depth understanding of areas such as Talent Management, Retention, Technology and Analytics

- Solid written and verbal communication skills

- Excellent judgment and sensible, honest ethics

- Strong Negotiation and multitasking capabilities

- Ability to identify and solve issues effectively and on time with an eye for detail

Desired Skills:

- Ability to adapt to and deliver as per requirements of different stakeholders

- Experience working in Information Technology

- Experience working with Agile methodologies

- Experience in supporting Senior Management