ElectroNeek - Sales Engineer/Presales Engineer

About ElectroNeek

ElectroNeek is a rapidly scaling SaaS company in the Robotic Process Automation space. Having graduated from Y Combinator in the winter 2020 batch, we've grown incredibly quickly to 200+ clients, and 50+ globally distributed employees. Founded by pioneers in the RPA space, with deep experience in the domain, we're backed by market-leading investors, including 645 Ventures and SOMA Capital.

We're anticipating continued and dramatic growth through 2021, as we are enabling unfettered access to the benefits of intelligent hyper-automation, without the typical enterprise-level costs and headcount.

We were recently named G2's momentum leader in the RPA space for 2021, and our team has garnered a host of accolades; in just one short year we've made our way up the charts to become a top-ranked intelligent-automation solution in the US, as ranked by both G2 and Capterra/Gartner.

Our explosive growth has opened up a host of new opportunities; we are presently seeking a Sales Engineer for the India market, working fully-remote, to help us continue our rapid scaling.

Our Sales Engineer position is a good opportunity for a specialist who would like to combine ticket support activity via email and communication with customers via Zoom calls while helping the sales team on tech product demonstrations.

Responsibilities:

- Support the Account Executives by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting issues, and managing escalation to Support and Engineering

- Build demo environments and deliver specific demos for new prospects and clients

- Join calls with Sales team and customers to handle the technical discussions

- Work with Sales and CSM on facilitating the resolution of opportunities related technical queries

- Work with the management to shape a best practice guide for Technical Demos

- Process pre-sales (trial) questions and technical issues (on L1) from potential customers and Sales team

- Collaborate with the tech Support engineers on resolution of customer issues

- Create materials and videos to be used in sales activities

- Act as a link between Sales/Customers and Product team

- Work actively with Product team on improving the products and functionalities

Required skills:

- A minimum 3 years experience in sales/pre-sales engineering role

- Previous experience conducting technical demos and webinars

- Previous experience in a Customer-facing technical role (CSM preferred)

- Tech savvy and eager to learn new technologies

- Intermediate level in Javascript is a must

- Previous experience with ZenDesk, Jira, Confluence, CRM systems (Salesforce)

- Previous experience in RPA and/or automation is nice to have

- Fluent English is required (minimum upper-intermediate)

- Computer science degree is a plus

Soft skills:

- Strong listening and storytelling skills.

- Enthusiasm for working in a high profile, fast-paced startup culture.

- Strong client-facing and communication skills

- Responsible, responsive, proactive, willing to help, ready to resolve issues.

- Responsible and self-motivated

- Strong analysis skills

- Ability to learn new technologies

- Ability to multitask and prioritize between competing activities

What we offer:

- You can work remotely from any place in the World.

- Work in a fully remote team.

- Weekdays from 11:00 am - 8:00 pm IST

- Stable salary, commissions, potential Stock Option plan.

- Days-off and vacation.