Eldjouari - Operations Manager - Customer Service

Responsibilities:

- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

Requirements :

- 4+ years of relevant work experience

- An attested Bachelor's/Master's degree

- Experience with Salesforce CRM preferred

- Proficient in MS Word, Excel, Outlook

- Has highly developed all around interpersonal skills

- Excellent communication, presentation, networking and negotiation skills

- Customer service oriented with a positive, well-motivated attitude

- Experience of maintaining a database system

- Proven working experience as a Customer Service Manager, or Call Center Manager

- Experience in providing customer service support in an operational role

- Excellent knowledge of management methods and techniques

- Proficiency in English

- Working knowledge of customer service software, databases and tools

- Awareness of industry's latest technology trends and applications

- Ability to think strategically and to lead

- Strong client-facing and communication skills

- Advanced troubleshooting and multi-tasking skills

- Customer service orientation