Eko - Manager/Assistant Manager - Operations

About Eko :

At Eko, our mission is to empower small businesses to get first time access to credit and scale their business. Founded in 2007, Eko's app store allows small businesses to expand their offerings and digitize business transactions - creating access to formal credit through Eko's proprietary algorithm. In this pursuit, Eko partnered with the largest banks of India and patented innovations backed by advanced technology. Eko also offers open APIs to empower developers & partners to create their own such networks.

So far, Eko has built over 100 services on its platform to cater to the digital needs of customers including banking, insurance, bill payment, mobile recharges.

Based out of Gurgaon, Eko has served over 35 million customers with a network of over 300 thousand small businesses and 300 API partners across India. The transaction value on Eko, over the last 12 months, stands at over 25 thousand crore rupees. Eko is committed to taking digital economy solutions to the next 500 million Indians and across developing countries around the world.

About the role :

Eko is looking for a dynamic professional for driving the operations, being the SPOC for partner banks as well as payment gateway teams. The core of this role is to ensure that the backend engine of the operations runs smoothly on a daily basis and identify, mitigate and resolve anything that inhibits it. You will be expected to formulate and design the processes, prepare SOPs, improve performance while complying with all compliance parameters.

In the first quarter, you will come up to speed with Eko's existing business objectives. You will begin to understand the gaps in the existing operating models of Eko, collaborate with tech and product teams to define and streamline processes via automation.

Responsibilities :

- Act as a SPOC for all issues related to partners banks/payment gateways empanelled with Eko and follow up with them for day-to-day operational concerns.

- Relationship management with existing as well as newly onboarded partners of Eko.

- Designing of processes and preparing SOPs for the same.

- Accountable for identifying process gaps, mitigate and fix the same via process automation.

- Define KPIs for the process and tracking/reporting mechanism for the same.

- Define the quality/evaluation process for delivery of the KPIs.

- You should be ready to mentor your team members, find ways to increase the quality, efficacy of processes and implement best practices across all levels.

- Reconcile monthly data and report it to respective stakeholders.

- Data analysis to understand the trend and define process changes/improvements.

- Recruit, train and supervise executives driving the process

- Drive the organization's processes by remaining legally compliant

- Ensure all operations are carried on in an appropriate, cost-effective manner

What can you expect ?

- Impact - Make a real difference in the lives of people at the bottom of the pyramid and improve the earning potential of small businesses.

- Growth - We want Eko to build from within. We look at you as a leader with the potential to make Eko a decacorn.

- Exposure to all parts of the business - You will partner with every team, a unique opportunity to learn deeply about business

- Work with the best - Learn from the leaders who have pioneered in building the industry. Work with highly experienced, sharp and insanely ambitious colleagues

- High-growth startup & industry - Eko has been a market leader in different segments of fin-tech and we see rapid growth to come in the following years.

Key Requirements :

- B.E./B.Tech from premier college

- Relevant work experience of 3-4 years

- Experience of working with fintech companies or any BFSI

- Excellent verbal and written communication skills

- Knowledge of industry, technology, product trends, latest technologies in the field would be preferred

- Outstanding organizational skills

- Expertise in MS Excel, Word and PowerPoint

Who you are ?

To be successful in this role, you'll need to have the following skills:

- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.

- Highly analytical: Trust data to make decisions; have the ability to slice and dice data

- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement

- Radical candour: Ability to speak your mind respectfully with fearless conviction

- Self-driven: Demonstrate a positive, can-do attitude.

- Excellent problem-solving skills with deep attention to detail.