Eightfold AI - Engagement Manager

About the Role: Engagement Manager

We are looking for motivated individuals who are passionate about delivering successful outcomes and driving growth. The Engagement Manager accelerates the time to value of business outcomes by partnering with our customers to deliver the solution blueprint and success plan.

Primary Responsibilities:

- Act as the leader of the assigned implementation project(s) and actively program manage to ensure on- time, on- budget and high- quality delivery of assigned implementations

- Collaborate with internal cross- functional teams as need be (like solution architects, product, customer success, customer support etc) and customer stakeholders across levels to ensure progress towards agreed goals and to manage escalations

- Be responsible for project management specific deliverables like project plan, progress report, risk & issue logs, resource / revenue forecasting etc and hold accountable other roles within the implementation team like functional consultants, and technical architects for their deliverables. Ensure customer sign- offs on all project deliverables

- Be on top of SOW (Statement of Work) and Contracts to ensure there is no scope or effort or budget creep and also identify opportunities to raise Change Requests to ensure there is no revenue leak or internal compliance issues

- Participate in project Steering Committee meetings with leaders from both Eightfold and Customer on a need basis

- Actively contribute to the growth of the APAC region and company through - strategic initiatives, pre- sales support, knowledge & best practice sharing, mentoring new joins, onboarding implementation partners

Required Skills / Experience:

- Bachelor's/PG Degree

- 8+ years of professional services, project management, or consulting experience

- Experience in managing PaaS / enterprise technology product implementations

- Managing relationships with large enterprise customers with a global footprint

Preferred Skills / Experience:

- Experience with ATS/HRIS systems such as Workday, SuccessFactors, or Taleo or other talent/recruitment management software platforms

- Project / Program management certifications like PMP, PRINCE2 etc

- Location: Must be located in India and open to relocate to Bengaluru or Noida where our offices are located

- We are a team of self- starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.

- We offer competitive compensation and benefits, including family medical, vision, and dental coverage.

- Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.